Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45323 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88177 Views
  • 11 replies
  • 12 Helpful

EE fibre speed below what it should be

 Hi, I just did a speed test and it shows 57Mbps when it's usually 150 or above and the guaranteed speed is 100mbps.I used the EE broadband checker and the hub was restarted, as the diagnostic said my broadband home connection could be improved.For c...

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Bert25 by Investigator
  • 712 Views
  • 14 replies
  • 8 Helpful

Unable to link device to EE ID

I have tried unsuccessfully on more than one occasion to link my broadband to my EE ID.I have spoken to EE agents about this on probably half a dozen occasions. Each time we go through the details and I am assured that all should work now. I 'm told ...

PaulR24 by Investigator
  • 456 Views
  • 5 replies
  • 1 Helpful

New FTTP installation woes

Good morning all,So I recently organised a switch from Virgin to EE. Openreach engineer came Tuesday (8th) to install my line but couldn’t complete the installation because the duct feeding my house was blocked. So I called EE and asked what would ha...

Alex_Wez by Visitor
  • 321 Views
  • 1 replies
  • 0 Helpful

Problem linking my broadband

Hello.I am trying to link my broadband to my ee account, but after I enter my account number, the system asks to confirm my mobile number with the one they have registered and it says that the available number they have ends in 0000, which is wrong!P...

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Malkier by Explorer
  • 260 Views
  • 3 replies
  • 0 Helpful

EE Full Fibre Fault

 Hi,I hope someone from the EE Tech Team can reach out to me. I reported a fault over 48 hours ago on my EE Full Fibre service. I went through tech checks and diagnostics, and an engineer has been booked for today from 1pm to 6pm. I’ve received vario...

nelix01 by Established Contributor
  • 281 Views
  • 3 replies
  • 1 Helpful

Resolved! My existing email address

<span;>I'm just about to change my broadband over from BT to EE. I don't want to have to change my existing 'btinternet.com' email address. Please tell me I don't have to.</span;>

Norbert58 by Investigator
  • 1012 Views
  • 12 replies
  • 4 Helpful

ARP Cache Poisoning Attack - EE Router

Hello,Has anyone had any issues with their EE router throwing an "ARP Cache Poisoning Attack" via ESET Endpoint Security? I've always been with BT with no issues, as soon as I moved over to EE my ESET keeps throwing this error up. I've got an EE boos...

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jaylaa16 by Investigator
  • 2451 Views
  • 8 replies
  • 9 Helpful