Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've not had notification on my bill
Spoke to someone on 31st december on the App live chat to upgrade my phone as contract was up, at the time he offered me a broadband deal and I mistakenly said my broadband was not up until April. as I had been advised by Virgin that it was not out f...
HelloI have recently signed up for the 1.6 GBPS service, and I'm being told by my VOIP provider that SIP ALG is in operation on my router. I need to turn this off. I can't see any settings in my router. Please help?
HiI am changing my broadband from BT to EE (same company). I use my TP link AXE75 router as opposed to the BT hub. How do I connect the digital voice adapters to the TP link router to connect my home phone which is changing from analogue to digital?
I recently moved broadband from BT to EE, and I am unable to view my bill online. I called two weeks ago and spoke to someone who told me I had to link the device to my account, but whenever I try, it says that it is linked to another account. I do n...
Hi. We've been transferred from BT to EE as part of our new contract. That was on December 18th. The new router and disc arrived on the 20th, I set up an EE ID etc. but since then nothing. I have tried connecting the router a couple of times but it i...
Hi,I just had to change the default IP address allocation on my router as DHCP was allocating addresses on my local network that were conflicting with address of equipment on my work network, accessed via VPN.I selected the alternate address range in...
Hi, on my second hybrid connect now, I can get it to connect to the pro hub with an ethernet cable but as soon as I unplug it to move it the aqua light starts flashing and loses connection to the main hub, EE customer service has been no help, any i...
We will soon be on our third ee hub in a week. One we had for a while died, replacement died after 3 days, replacement expected today. Is there a general quality issue with hubs?
Tried to install superfast broadband, they couldn't as prob with sash. Now have no WiFi and ee said could take weeks to get n11 engineer out to fix problem with sash. They could reconnect to old WiFi. Anyone help?
