Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45135 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87783 Views
  • 11 replies
  • 12 Helpful

Open Reach cable cut

There have been works carried out by water company Severn Trent. They ended up cutting the open reach cable without notifying us. We have had no Internet for over 2 days. EE customer Service has told us that they can not confirm if the cable will be ...

tanwir84 by Explorer
  • 335 Views
  • 2 replies
  • 3 Helpful

WiFi Controls in EE APP stuck on 'Installing update'

Hi, Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Int...

Crj1981 by Investigator
  • 7873 Views
  • 29 replies
  • 5 Helpful

Unable to manage broadband from EE app

Since moving back to EE from BT for broadband, I'm no longer able to manage the router settings from the EE app.Have spoken to tech support several times and haven't been able to resolve the issue. This is now really frustrating as I need to limit th...

yorkie75 by Visitor
  • 1196 Views
  • 8 replies
  • 1 Helpful

Nord vpn

I have received my new Ee smart hub and am wondering if I can install Nord von on it and if so how? I already have a NordVPN account for my mobile and other devices. 

Jat03 by Investigator
  • 1554 Views
  • 6 replies
  • 4 Helpful

Hi Netflix says I’m using vpn or proxy

Hi guys Netflix says I’m using VPN or proxy I can’t sign in to my profilebut my kids profiles are fine this is on Apple PlayStation smart tv and fire stick just my profile I’ve been in chat with Netflix they say it’s a router problem I’m not very tec...

Wheres my free Xbox GamePass?

Ive had an EE account for years with a single Sim only package. In October I moved two other mobile numbers across to EE and signed up for their new Fibre package. As part of that, I was supposed to get Xbox Gamepass. I was initially told that once t...

IanMac72 by Visitor
  • 2659 Views
  • 10 replies
  • 2 Helpful

Trouble Connecting Smart Hub Plus Without ONT Modem

Hi,I recently joined the plan and received the Smart Hub Plus. I’m trying to set it up using this guide: https://community.ee.co.uk/t5/Broadband-Landline/Need-Help-with-Your-Home-Broadband-Speed-or-Connection/td-p/547909, but I can’t connect the red ...

bbsbba by Explorer
  • 482 Views
  • 8 replies
  • 2 Helpful

Appalling service

Transition to EE seemed so easy. now ten days into process: parcels sent almost daily, never received instructions as EE had my email wrong. Have received hubs, minihubs, phone bases, extenders etc and spent hours on phone/video calls trying to resol...

Nic1958 by Investigator
  • 380 Views
  • 7 replies
  • 6 Helpful

Resolved! Automatic compensation

Does anyone know how automatic compensation works? We had no internet from 24th Jan to 4th Feb due to the cable being snapped by a tree. When it happened I looked online and a number of websites said automatic compensation would be given after 30 day...