Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2766 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47366 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92548 Views
  • 11 replies
  • 12 Helpful

Wifi not as good a BT

We swapped to EE this year, thinking the Hub and WiFi would improve with wifi 7. Well, half the devices we have aren't compatible. The wifi boosters we have aren't spectacular.  We have 3. We need them as we have blackspots in the house. Our Ring doo...

Ciborg23 by Contributor
  • 512 Views
  • 4 replies
  • 1 Helpful

Non EE router

My new ee hub has a DECT signal coming from it regardless of whether there is a phone connected, My aim is to not use my ee hub in order to create a set up which has no DECT signal coming from it. I thought I could do this by buying a TP-Link Archer ...

Resolved! Force a device onto 2.4GHz band?

I have been told my Tado that I need to pair the thermostat onto 2.4GHz band, or switch off 5GHz band. I don't want to switch off 5GHz band just to accommodate 1 device manufacturer, I have, from BT days, the BT router, is there a way to get that dev...

MrA11 by Contributor
  • 497 Views
  • 1 replies
  • 2 Helpful

Broadband

Hi my broadband was supposed to be connected on Friday I received emails and texts from openreach saying you up and running if there's a problem text not working as I've done then nothing and still no broadband, it just says connected without Interne...

Resolved! Broadband app issue

Can’t seem to look get it to the manage broadband on the app it was working but just comes up that there’s a problem and to try again later I did speak to ee on 30th sept and they sorted it but it’s not appearing again now anyone have the same issue?

Spikeymaria by Established Contributor
  • 473 Views
  • 4 replies
  • 2 Helpful

EE Smart WiFi Plus

Bungalow, hub at one end, on its own providing virtually no useable wifi at other. So previously used BT smart hub mesh system and one dish, which proved very reliable. Changed over to EE, found could not use same position for smart wifi plus extende...

Twiss by Investigator
  • 530 Views
  • 4 replies
  • 0 Helpful