I've been facing a total loss of my broadband service since 31st March (Monday) and it's 11th April (Friday) today. I've called up the CS at least 10 times now and they've had both an Open reach engineer and an EE engineer come down to my flat to troubleshoot the issue, both were unable to resolve the issue. Every single CS guide mentioned they'll call me back the next day and agreed on a time the following day to do so, but none of them actually did. Whenever I mention this to a new guide, they said they'll put in a complaint and nothing happens or improves. EE is now claiming that my fault is fixed and will open a new fault if I face any further issues, but the original issue hasn't changed at all. They also mentioned that I can only qualify for any form of compensation if a fault is opened for more than 30 days. This is incredibly frustrating, and honestly appalling that EE's customer service is this terrible. Has anyone faced a similar issue and received any form of compensation? I'm not even allowed to cancel my plan because 'it hasn't been a full 30 days since I lost my broadband service', even the EE engineer that came down can't believe there's this rubbish policy. Please don't advise me to call up the CS again, I've spent more than 5 hours speaking to them and it's just been a complete waste of my time.
