Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi just had my old Smart hub plus swapped out for a smart hub pro. Paired the new hub pro with the app. All went smoothly apart from WiFi enhancer has now disappeared. Rang customer service who are no help. Also re installed the EE app and rebooted h...
Hello all, I made a post a week or so ago about migrating from the BT SH2 to the EE SH+, this new hub arrived today - it was told over the phone at the time of ordering last week that it would be a simple plug and play, minimal setup. I wanted to swi...
Hi, have just moved to EE from BT and received the SH403 Smart Hub Pro router. Wifi all good. I have a desktop PC with a 2.5Gbps port and swapped the cable from my old BT SH2 router into the new SH403, and internet over the ethernet to my PC doesn't ...
My 80+ mum has just had an early cancellation bill for over £600 due to a cold caller BT/EE representative informing her that her landline was out of contract. Now she has a landline that cannot accept incoming calls.help and advice needed please
EE diagnosed hub fault as I had no internet connection hard wired or wifi. Have a smart hybrid but does not help as will not connect to hub. Awaiting delivery of new hub.
I have just realised I am paying BT for broadband and landline (now about £50 per month) but I am also paying EE £48.34 pm as well as £21 for 2 SIM only mobile phones. I do not know what the £48.34 is for.
I cannot play online. Even YouTube and Discord lag like I'm on 1999 dialup. I went onto the site and it said there wasn't an issue until I made them run that online diagnostic and they were like "oh there is a problem". It'll be fixed by Friday they ...
HelloI have recently signed up for the 1.6 GBPS service, and I'm being told by my VOIP provider that SIP ALG is in operation on my router. I need to turn this off. I can't see any settings in my router. Please help?
HiI've had broadband issues since yesterday evening. My router seems to be on a loop: green light will come on for about 10 seconds, then green light will flash for a few seconds, then red light will flash for a few seconds then no light at all befor...
