Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
EE Community postThis is a bit of a saga, so apologies for the long read.In general on community forum websites, one is usually advised not to disclose personal information, with identifiable details being shared in private messaging following on fro...
Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved After Multiple Engineer Visits! Hi all, I’m reaching out to see if anyone else is experiencing similar issues or has managed to get this resolved. I’ve been having seriou...
My broadband didn’t get paid why?
It showing red on the optical tried to restart still the same
Hi there, is anyone else having problem with their EE broadband?I haven’t had any Wi-Fi all day. It’s not appearing as an option on my mobile phone. It also is an appearing for my TV. It keeps saying that there’s a network error.My router keeps flash...
Am trying to test broadband speed by following instructions on EE webpage which says:Open the EE app.Select Manage.Select Broadband.Select See what’s included in your plan to get a breakdown on what you’re expecting.You can select a Test speed from t...
No Wi-Fi working in ilford area
My EE broadband has not been working for a week now
@Returned old bt router when switched to EE. I am being charged for not returning my old bt router when I have already done this. Unfortunately I cannot find my receipt from the post office as proof! Any suggestions??
Hi all,I recently had a replacement EE Smart Hub sent to me (had a BT smart hub 2 but started overheating), and since installing it, I’ve been experiencing frequent Wi-Fi dropouts that never occurred with my previous router on the same line and setup...
