Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Everything was working OK now all of a sudden says weak WiFi then just gone to offline been same for 2days tried all suggestions went for full factory reset now when trying to reconnect gets to 95% then fails
We had the wi-fi dropout problem which looks to be fixed by the latest firmware, r4.26.3. However, we still have one problem which wasn't there prior to the r4.16.1 update and is not fixed by r4.26.3. This is that one laptop, an HP, reconnects to t...
I have a very specific issue having just upgraded to Wifi with EEEquipment at home is the new EE smart hub pro router wifi 7 and 2 pro Wifi 7 mesh extenderswe have zero issues with speed and connection but upon restarting the router when adding an ex...
Hi all just got this in,all connected fine sorry from my pc?,its 20 feet away from router but other devices further away do connect?.This not even showing the router as being there on my pc?,help?
Why can't I pay my bills online it says I have no open orders and the option to mak payment isn't there
My internet keeps dropping out at least 10 times a day I’m a valuable customer and have been with you for over two decades what deal can be done on a new broadband hub before I leave and go elsewhere for a better deal
How is it, yet again, I’m on full fiber and over and over again the mini TV box says there’s no internet. Had the same problem on and off for over a year. The phone see 30 gig and box says there’s not enough. I advise not getting EE tv / broadban...
Hi all, I've hit something odd and I'm hoping someone here has seen it before, or can point me at the right team. I'm on EE Full Fibre 1.6Gbps and it's working well. the Openreach ONT is on the wall, LOS light off, PON registered, happily passing tra...
