EE app not loading

[JayJay88]

Hi,

my EE app doesn’t seem to load when trying to access my broadband settings. I’ll attach screenshots of the app. The screen does dark and unresponsive. I’ve always had this issue. 
I seem to have another issue with my smart hub not connected? I try to click on set up checks and the app freezes

 

 

 

[XRaySpeX]

@JayJay88 : What BB settings you after? You can access many of them from the router itself @ http://192.168.1.254 rather than using the app.

[JimM11]

@JayJay88 You may want to connect your mobile to the wifi rather than trying to do it over a 5G mobile connection.

[JayJay88]

Doesn’t work over WiFi. I turned it off to see if I’ll get a faster connection 

[JimM11 · Accepted solution]

@JayJay88 Contact EE CS and have them check out your account side with respect to your EE Hub in use.