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TV guide not loading/unresponsive

BHUB
Visitor

‎29-08-2026 01:26 PM

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 EE have sent out a new box, still not working even though we did all the resets. After 30 minutes on the phone to EE they said there is a software bug and will take a few days to be fixed. Anyone else got this issue?

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1 REPLY 1
DarrenDev
EE Product Expert

‎29-08-2026 01:41 PM

That's not the TV Guide - that's the home screen.  Your box is failing to fully start.  YouView updates are released every few months - there's nothing coming in a "few days".

I can however see there's a major broadband fault in your area, with an expected fix date of Monday.

Try disconnecting the wifi from the settings screen to see if it can boot up successfully offline.  You should at least be able to get to a loaded menu, with it telling you the box is offline.  From there, you can try connecting the wifi to see what it does.

 

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