Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is there any EE Public WiFi available for free for EE customers?
The internet doesn't work and my router lights up orange [Mod edit: add title]
I left my previous supplier and now they want £133.63 for early release but EE says they will pay previous suppliers payment for early release. Help please
Any having problems with WiFi just completely went off white box LOS is red flashing orange router
Hi, how can I manage my groups/devices whilst the app is down
I have a great speed to my hub and have a modern 4 bedroom house. Nothing unusual no 3 feet thick walls or any massive electrical interference. However I have some areas where my signal is weak, the kitchen and garage mainly. So I purchased some ext...
i want to speak to my advisor about my broadbrand. Call me back please. [Mod edit: title added]
Can i speak with online agent regarding broadband connection
I cant seem to find my bills for broadband and mobile, so I don't have a clue when they are due. How do I fix this?
My current broadband contract expires on 13 June 2026. I have received an email from EE stating if I renew now and before 31 March 2026 I’ll get another 24-month discount on EE Broadband. What’s more, if I recontract my EE Broadband now they will f...
