Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I noticed last night - new firmware r4.26.1-R-1860948-PROD-83002 on the EE hub 6 plus….Anyone know what this update adds/ fixes ….?As only reason I knew is 1/ I had a Netgear WiFi extender which disconnected & has/had lost its connection to the hu...
I stream music in my kitchen using a B&O speaker but it would stop streaming for no apparent reason. I upgraded to WiFi 7 in the hope this would resolve the issue but it didn’t. After much thought and discussion the technicians decided the issue woul...
My new EE router was installed in March and has dropped the WIFI signal 3 times in the last 2 weeks, necessitating a reboot each time. This means that the burglar alarm and security cameras also go off line. This is very unhelpful if I am not at home...
No EE/BT internet at all, still on orange blinking light since 8pm so over 2 hours when I've only just upgraded and another at least 15 people on my 'village talk' are having the same issue, do we have an estimated time in which it might be fixed. We...
Hi everyone,I’m looking for advice on how to correct the broadband address shown on my EE account.My broadband was originally with BT. I previously lived at an old address, then moved to my current address. I have since transferred from BT to EE, and...
BT open reach left a big hole in the wall behind the installation a mouse has chewed the fibre optic wire and we have had no broadband. I work from home and have had to pay over £100 on my own phone to support this can you help? The smart hub will no...
My speed is 80 how it is n I was told it’s more then that
Checking if I have missed a payment
Hello,I signed up for EE WiFi yesterday and they said that the activation date was the 19th June. I said that was fine as this has been done late by me thanks to a rival company cancelling on me last minute! They said that there was going to be a tem...
HiI got 900mbps connection.I got TP link mesh deco m4 connectedBoth ee broadband and tp link broadcasting.Mesh network not even giving over 200 mpbsWith ee router direct ge5ting 600 mbps.Anyone think of issue here?I
