Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40651 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73917 Views
  • 7 replies
  • 12 Helpful

Moving from BT to EE

Hi, I have just this week moved across from BT toEE. I got my ‘pre contract’ papers to view but then no confirmation. The new kit arrived today and I’m all set up and working but I can’t see the Broadband account in the EE app. I was trying to see if...

Re: How to contact EE via email

Dear Sir or madam I would like to know if I can pay so much of my wifi bill and pat the rest on the 16th of March and can it get put back on so I can't use my phone and tv please as I've nothing to watch please get back in touch with me on my email ...

WiFi and landline

Hi so I’ve purchased an EE smarthub and WiFi disc as the WiFi connection is bad in my room upstairs for gaming I have set it all up and it’s perfect but have come to realise my landline now does not work unless plugged into the previous router direct...

Resolved! Where is my Router

Hi, my broadband is due to start 29/02/24 as yet we have not received a router can you confirm when we will get it 

Wifi Controls not working in EE App

I have just joined EE and one of the features I thought was brilliant on the advert was that parents can have complete control over 'switch off' times when your children are gaming and it's bed time and set up scheduled  timings etc.  My EE app doesn...

Clarice7 by Visitor
  • 195 Views
  • 1 replies
  • 0 Helpful

Router

Hi.Just in process of switching from BT to EE. I was told on the sales call I'd get a new router, and pretty sure they said it was better than my current one. I've chased up EE as I've not received a new router yet with the switch date in 2 days. The...

Rojo99 by Explorer
  • 152 Views
  • 3 replies
  • 0 Helpful