Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Today I had my broadband installed and an engineer came out. I asked for the ONT to be placed in a specific location, but he said he couldn’t install it there because the fibre optic cable isn’t able to bend like my previous provider’s. I don’t under...
Just been notified again we may be down for six hours i say again because this is becoming a regular occurrence, is there any compensation procedure? Also my EE cover, mobile phone wise is one bar !!
According to down detector there is nothing wrong but my internet has gone (second time this week) but I was on a group chat and 2 other people had their internet go down (but one of them just their mobile internet) and my son was playing a game onli...
HiDoes the WiFi still turn off as per schedule when the app is down?
My sons i phone says its connected but it isn't he's had to use his data and my tv is the same I need help plz I've only joined ee today and I'm really regretting it everything else is OK just the phone and my tv
My home internet is not working , kindly help
i’m not sure how to connect my wifi please help
I’d like to use my own router with the EE FTTP service, I already know I can connect it directly to the ONT for connectivity but I also need to use Digital Voice for my landline. Rather than connecting the EE router to the ONT and then connecting my ...
I recently renewed my broadband to full fibre 900 standard and was wondering as new customers are getting smart hub 7 plus with their new contracts how do existing customers receive the new smart hub 7? As I’m currently still using my smart hub 6. I ...
Broadband not working for last 2 days.
