Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44513 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86321 Views
  • 11 replies
  • 12 Helpful

Trouble Connecting Smart Hub Plus Without ONT Modem

Hi,I recently joined the plan and received the Smart Hub Plus. I’m trying to set it up using this guide: https://community.ee.co.uk/t5/Broadband-Landline/Need-Help-with-Your-Home-Broadband-Speed-or-Connection/td-p/547909, but I can’t connect the red ...

bbsbba by Explorer
  • 293 Views
  • 8 replies
  • 2 Helpful

Appalling service

Transition to EE seemed so easy. now ten days into process: parcels sent almost daily, never received instructions as EE had my email wrong. Have received hubs, minihubs, phone bases, extenders etc and spent hours on phone/video calls trying to resol...

Nic1958 by Investigator
  • 261 Views
  • 7 replies
  • 6 Helpful

Resolved! Automatic compensation

Does anyone know how automatic compensation works? We had no internet from 24th Jan to 4th Feb due to the cable being snapped by a tree. When it happened I looked online and a number of websites said automatic compensation would be given after 30 day...

Resolved! Switch providers

Hello, i recently switch to EE, someone came to my house 2 weeks ago to offer EE broadband and he said that I’m not going to pay the early disconnection charge from my previous broadband provider. How can i claim it? thank you.

Yannie12 by Visitor
  • 151 Views
  • 1 replies
  • 2 Helpful

Resolved! Moving from BT to EE

HiLast night I renewed my broadband contract with BT and agreed to switch to EE in the process. I've not had any email confirmation and it's supposed to 'go live' tomorrow.This afternoon I used BT's online chat to ask and they said I won't get any em...

h2005 by Contributor
  • 608 Views
  • 11 replies
  • 5 Helpful

Ordered BT broadband will I get an EE router ?

Hi all, I’ve just joined BT again, and I am on the fibre 2 package 67-80mbps and was wondering if I will be sent the BT smart hub 2 or the new EE smart hub plus? As I have a family member who’s with BT and was given an ee router instead. My main reas...

mah1rkhan by Investigator
  • 244 Views
  • 6 replies
  • 0 Helpful

WiFi 7 Pro Extra extender

Hi everyone, I'm new to ee and have signed up to the 1.6 GB WiFi 7 package. Ideally I'd like an extra wifi pro extender in place before I go live on 23rd Dec. Can I get one for free or do I have to go through the rigmarole of waiting until it's insta...

Shocking service

So I've had a fault with my ee broadband... Narrowed it down to faulty mastersocket in the house. Ee booked 5 engineers over 2weeks and non have come out. Either cancelled by ee or openreach with zero notification. Shocking customer service literally...

Garreed by Explorer
  • 228 Views
  • 4 replies
  • 3 Helpful