Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43697 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84226 Views
  • 11 replies
  • 12 Helpful

Can I share "power"over WiFi with my partner?

Hi all.I have multiple phone nrs with EE. Due to work commitments not always I am in charge over broadband. Sometimes it is only solution to get things done by teenagers.I'd like/tried to share my password with my partner but app is telling me that a...

incorrect password

since this morning, my phone and my iPad can not connect to the wifi because it says incorrect password. but use exactly the same username and password my computer can connect. is there anyone who has the same problem? how can I fix it?

yanyiliu by Explorer
  • 414 Views
  • 13 replies
  • 3 Helpful

Resolved! missed payment

praleistas mokėjimas, ar kitą mėnesį galiu mokėti už 2 mėnesius ar nutrūks interneto paslauga?

Marius59 by Visitor
  • 145 Views
  • 3 replies
  • 3 Helpful

Network Outage

Hello I’ve been without internet for eleven days apparently due to an external problem on the exchange in East Sussex. Is anyone else having similar issues? The fix date keeps getting delayed. Can we have an update please 

Resolved! Cant access bill details

Went to renew my BB contract with BT and they told me it had to be done through you. did this and had floods of emails from you for some reason very annoying. Change came into effect and all working normally but I cannot access details of my bills.I ...

Ayl30 by Explorer
  • 299 Views
  • 6 replies
  • 6 Helpful

No LAN light on Openreach Nokia ONT

Hi all, has anyone else come across this issue?  5 days ago, my full fibre broadband stopped working.  The light on my EE Smart Hub Plus (black) router was a steady green with occassional flash to white then back to steady green.  I tried power cycli...

RuthieK by Investigator
  • 511 Views
  • 8 replies
  • 0 Helpful