Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have permanently left the country and my broadband is expiring on the 25th of March 2026 and I am unable to cancel my broadband plan as I do not have a UK number anymore. I am also unable to cancel the plan on my phone, please can anyone help m...
Hello, changed over to EE from virgin about a month ago and the router stays online and connection stays on but on every streaming app it buffers almost every video/episode, struggles to load up thumbnails. Can anyone help with this?
How do i pay for my ee broadband if the person who owns the account isn’t available
Sick to the back teeth of drop out on broadband from this garbage company. Why should i pay a contract when EE dont keep to their contract. Numbers are hard to find, check speed all i get is download the app, i am using the *** app. Never had this wi...
How do I actually go about cancelling my broadband. I've tried calling every number i can find. I've spent over 2 hours on the phone, spoken to 2 humans and had the phone dropped on me both times after a period of being on hold. Why is it so difficul...
My contract starts today. My hub keeps flashing orange. How long will it take to connect the WiFi
I have followed all the instructions but cannot connect.My WiFi network recognises the extender, but not the password. This is supposed to be the same as my network password, but will not work.it's been suggested that it could be something to do with...
I have just signed into my EE broadband account to see how long is remaining on my contact and it says ceased since the 10th Feb, I have had no emails to let me know it was ending but I still have wifi & still paying do I set up a new contact?
So broadband goes down 12:00 24/2/26 and despite repeated assurances it will be up and running by end of day we are now at 14:13 on 27/2/26 still with no return to normal service.EE guides advise a MSO ref. IMT18612/26 raised and Openreach on the cas...
I have a two years contract for Full Works Fibre 67 that expires in October 2026. As part of the contract I am entitled to a "free" upgrade to full fibre when it becomes available in my area which it now is. I enquired about activating the "free"upgr...
