Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
No Wi-Fi working in ilford area
My EE broadband has not been working for a week now
@Returned old bt router when switched to EE. I am being charged for not returning my old bt router when I have already done this. Unfortunately I cannot find my receipt from the post office as proof! Any suggestions??
Hi all,I recently had a replacement EE Smart Hub sent to me (had a BT smart hub 2 but started overheating), and since installing it, I’ve been experiencing frequent Wi-Fi dropouts that never occurred with my previous router on the same line and setup...
I am using the wrong terminology but I had someone here today sorting out my laptop and he said that the main broadband router should be linked by cable to the smaller one and that the latter should be fitted with antennae. he said at the moment it i...
HiMy previous contract has ended and I wanted to get a new one. However, I've been unable to make an order online for weeks now.Currently, I can access the online shop and see available deals. I can select one and go through all the extras you're off...
Does anyone know how I deactivate the voicemail on my landline please
I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?
Complaining I have found is very difficult when you even have good reasons too. I have been a ee customer since 1994 but only joined EE Broadband in November 2024 and up to last week we have had multiple engineers to a point that we know them by firs...
Has anyone else observed an issue with the EE Smart Hub Router Plus Naming Conventions? (Firmware version - r1.34.1-R-1055417-PROD-83002)The hub will show a connected device's MAC address and a device name in the EE Home app, but for some devices, al...
