EE Full Fibre Fault

[nelix01]

Hi,

I hope someone from the EE Tech Team can reach out to me. I reported a fault over 48 hours ago on my EE Full Fibre service. I went through tech checks and diagnostics, and an engineer has been booked for today from 1pm to 6pm. I’ve received various communications confirming the appointment and asking if I need an appointment.

Everything looked good from my side. The ONT lights were on as expected, but I couldn’t connect to the internet. I spoke to a friend who works for OR, and they’re having the same issue with their home Full Fibre service. Both of us are thinking this sounds more like an exchange issue or a faulty headend.

However, OR hasn’t informed me if an engineer will be attending, and I haven’t seen that happening since everything on my side looks okay. I’d like to know what’s going on and when I can expect my service to be back up and running.

Thanks in advance.

[XRaySpeX]

Not from here they can't! No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

[nelix01]

I did ring EE CS and they just confirmed that I had an appointment booked for today and that was about it.  I know that there are CS mods who patrol the forums and pick up customer issues, was hoping one might see this post!!

[XRaySpeX]

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@nelix01 wrote:

I did ring EE CS and they just confirmed that I had an appointment booked for today and that was about it.  

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Then there is not much more that can be said.

"CS mods" don't attend here. There are Community mods who moderate the content & Community Staff who will help on general points but are unable to access specific a/c's for specific points.