Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44114 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85354 Views
  • 11 replies
  • 12 Helpful

Careline

Hi, My Mum has a careline alarm which connects to her landline. She is currently with Virgin but we want to move her broadband and phone to EE, is this possible?

Engineer Not Needed

I've given up trying to talk to someone about this. I'm posting here in case someone from EE sees it and can correct the situation.I am a BT customer but I've been transferred over to EE for a better Broadband deal they couldn't offer me under BT as ...

Ben1701 by Visitor
  • 386 Views
  • 0 replies
  • 0 Helpful

Digital Voice account has been transfered from BT

Just renewed my broadband and telephone contract but BT have moved me to EE , broadbands working fine , but they have put me on digital voice keeping my existing number .However i can make calls fine and my number shows correctly on the persons phone...

m50ark by Investigator
  • 727 Views
  • 3 replies
  • 0 Helpful

Wifi

Can I get wi fi discs for ee smart hub plus please 

Mickon by Explorer
  • 288 Views
  • 3 replies
  • 1 Helpful

EE App

Just been moved from BT to EE , new router has been set up and working ok , however when i try to set up wifi controls on the EE app it asks to pair with hub  , but then just stays on searching for hub and never finds it .My phones can access the we ...

m50ark by Investigator
  • 287 Views
  • 0 replies
  • 0 Helpful

Billing account number

Hi, I'm trying to link my broadband within the EE app after I've recently switch from BT broadband to EE broadband. It asks for my billing account number. Surely that's my account number per my bill & letters ?But the e form won't accept it. So what ...

Device slow to connect to smart hub

I have recently moved to EE from talktalkBefore moving, my Roku stream bar would connect to my talktalk router quickly.Since moving to EE I've noticed that the stream bar takes a couple of minutes to connect before I can watch anything.Any tips on re...

tmobuser by Established Contributor
  • 492 Views
  • 5 replies
  • 1 Helpful