Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43902 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84792 Views
  • 11 replies
  • 12 Helpful

Internet cut off

How long does it take for your Internet to come back on after you forgot to pay your bill  it them u have payed it 

Jean9312 by Explorer
  • 399 Views
  • 1 replies
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Contract discrepancies

Please before switching from my older broadband provider to EE I was made to understand then everything related to my contract will be taken care of without me worrying about it. But I have received an email from my former broadband provider informin...

Atobrah by Visitor
  • 294 Views
  • 2 replies
  • 1 Helpful

Option button

When I call our surgery I am given a choice to press either 1 or 2 on the key pad. Pressing either does not work and am returned to message to press options. Phone is bt 4600 with dv adapter connection. 

Meibion1 by Contributor
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  • 2 replies
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Broadband billing

I have been on the ee app. I've gone to the icon which is titled Manage but when I tap on it I only see my mobile subscription and plan but not my broadband bill. I have uninstalled and reinstalled the app but to no avail. Any assistance please would...

Beyond1 by Established Contributor
  • 413 Views
  • 7 replies
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Broadband Activation

Im due to have my services go live tomorrow. Had an email to say my EE TV is due to go live but no confirmation on the broadband. The only thing I received was a text about a week ago saying waiting on confirmation from Openreach.How will I know if t...

BSBarkley by Investigator
  • 325 Views
  • 1 replies
  • 0 Helpful