Phones not working properly

[wilsonhammond]

My name is Norman. We were switched from Plusnet to EE last week. Until then, anybody answering the landline could get somebody else to pick up another of the handsets and join the conversation. Now, only one handset will work at a time. Calling 150 gets a 'number unobtainable' tone, even though the call is being made from an EE landline digital phone. The same goes for the 0330 number listed. So there is no way of getting EE to contact me to explain/correct the situation. If EE monitor this Community chat, please get in touch with me. 

[Mod edit: protecting your privacy, we removed all sensitive information.]

[wilsonhammond]

I have managed to switch from Plusnet to EE, and both broadband and landline are working; but only one handset will work at a time (on Plusnet somebody could pick up one of the other handsets and join the conversation). Calling EE on 150 or 0330 123 1105 just gets an 'unobtainable' tone. Does anybody know how to get to a human being at EE? Norman

[Mustrum]

@wilsonhammond   where are you trying to call from? Have you tried from another line?

Or tried 0800 079 8586  Option 2?

[wilsonhammond]

I tried the 0800 number - got "number unobtainable"


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Mod edit: [please don't post personal information on the community].

[Mustrum]

@wilsonhammond   no one on this forum has access or knows who you are.

Not sure how you now have your phones connected, is it via the port on the router or the DECT adapters?

As per the other thread, have you tried from another line or tried 0800 079 8586  option 2?

Or from the Help pages

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

[wilsonhammond]

Via the port on the router, to the phones, each fitted with the adapter


Residence:
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[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Mustrum]

@wilsonhammond  stop posting personal details on this public forum, remove them immediately, reported on the mods.

[Mustrum]

@wilsonhammond   then no of course they don't.

Stop with the posting personal details.

[wilsonhammond]

OK, details removed. Can somebody get EE to reply? 150 and 0330 123 1150 don't work

[wilsonhammond]

Don't understand this, please get EE to respond to the number I mustn't mention