Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44112 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85349 Views
  • 11 replies
  • 12 Helpful

CamHi cameras struggling to connect to my EE network

I’ve a couple of Cam hi cameras which were connected wirelessly to my old BT internet. When I upgraded my previous packages in the past, they have been straightforward to move across to my new EE Hub. My neighbour said it was probably because the cam...

new Smart hub plus install

I am trying to install my new smart hub plus. I have it all physically connected, the light goes blue, my phone is connected to the WIFI but the app will still not connect to the hub. I have turned on/off, reset, disconnected/reconnected and nothing ...

GazNH by Explorer
  • 1897 Views
  • 10 replies
  • 0 Helpful

Bills not showing / controlling wifi (groups)

Hi there, I switched to EE from BT for broadband in December 2023. Although I experienced a few issues, I was eventually able to view my bills online. However, I could only access these for one week in January 2024. During this time, I was also able ...

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ruditluis by Investigator
  • 524 Views
  • 8 replies
  • 0 Helpful

Digital home phone

I've just set up an ee smart hub plus, which is working fine with all of my appliances.  I have a phone adapter, also provided, but I  would prefer to buy a new digital cordless phone to connect directly to the system.  Can I buy any digital phone or...

Graham-58 by Investigator
  • 3627 Views
  • 7 replies
  • 3 Helpful

EE wifi hotspot

Hi,i'm using ee hotspot wifi on a macbook running OS14.4.1. wifi often gets a exclamtion mark and disconnected. I then need to turn off and on wifi and log onto ee wifi again.it happens 10 times a day. this is very annoying because every time  I need...

Smart Hub Plus and oldest Google devices

Not sure where to post this. Initially in Android devices:I received my new Smart Hub Plus yesterday. Our mobile phones connected easily to the new WiFi network.Unfortunately, none of my Google devices now work on the network. On trying to setup each...

cparky by Investigator
  • 373 Views
  • 2 replies
  • 0 Helpful

Order

Absolutely fuming placed an order on 28th March spoke to lots of people fobed off every time going to ombudsman tomorrow just been told again coming tomorrow to set everything up 

Upgrade my Broadband plan

 Can I upgrade to a fibre broadband and keep my landline number I can see lots of deals but as soon as I log in they are not available 

Tommo64 by Investigator
  • 408 Views
  • 2 replies
  • 1 Helpful