Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello when signing in to the app I cannot get my bill?
Hi. Activation date was 25th April. Still can't see any of my plan details on the EE app/website.When I press wifi controls on EE app it tells me my hub needs updating. So I press done and its stuck updating. But never actually updates anything. I ca...
Live in a house with no access to the landline.Another family is using the landline so I cannot get one. Can I get EE WiFi without a landline?I use a '3' WiFi box that just connects with a plug without landline but that is very very slow and unreliab...
The EE Hybrid Connect always shows a blue light on the front as if it is connected fine.The EE Hub Manager always shows the Hybrid Connect as disconnected.I have hard wired the Hybrid Connect to a port on the back of my Hub, but it still show as disc...
Is this acceptable for installing the fibre box? That is I'm not sure if it's a red wire or fibre but should it be just left there? Also, is no attempt to tidy up acceptable? On top of that the Kelly Communications guy did not test the phone after i...
I tried to place an order for Full Fibre on 20th March. Oder did not go through as there was a 'Open Order' on my account. This now has been a saga of hours on the phone trying to solve the issue. I have never come across a system like this. You ...
I'm out of contract and the price I'm paying now is £38.99.I'm trying to change to a new plan, but the price is £37.00 for 74mbps. But for new customers it's £29.99.I really don't want another supplier, EE have been great. Do I really have to cancel ...
Hello, My broadband goes live with EE tomorrow up until 23:59 pm, I currently have sky plugged in and work from home - will my sky be live until I get a text from EE and then plug my EE broadband in? not sure how the switch over works so any help wil...
I've been told that my bill hasn't been paid but I'm unable to access my account to make any payments. And not only that when I go onto my account it doesn't show my broadband device on my account, so how do I make payments if I can't see my device o...
