Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45125 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87766 Views
  • 11 replies
  • 12 Helpful

Broadband and landline

I've just switched from Sky to EE for my broadband and landline, I've received the router but no home phone, it shows on my order that I ordered broadband and home phone. As there is no home phone turned up I'm worried that come Wednesday when the In...

Lynda31 by Investigator
  • 2445 Views
  • 9 replies
  • 6 Helpful

Does it matter.....

Hi, we have recently changed our broadband service from Fibre Plus to Fibre 67 Essentials  and they sent us out a new router  - Smart Hub Plus - We are currently using an E Smart router (White one) - Can we start using the new router even though our ...

EE IS TREATING US RIDICULOUSLY!

We have 2 broadbands on same addressOne's on my name and one's on my Dad's nameWe upgraded both of those broadbands to NEW EE broadbandsWe've now spent over 10 hours on calls with EE over the week and they're unable to make it right!Just show my SIMs...

mzr979 by Investigator
  • 499 Views
  • 6 replies
  • 0 Helpful

WiFi

How do I turn my WiFi off during the night and turn it back on in the morning ?? 

New EE Super Hub - ‘Split Pair’ issue

I recently renewed my contract and was sent the new super hub. First mistake was to allow the app to copy across connections to my old router as it changed the ID of the new router to the old one and that seemed to trigger a fault that EE stated was ...

ISW by Investigator
  • 917 Views
  • 10 replies
  • 3 Helpful

Resolved! Octopus app and website being blocked on ee wifi

I can no longer access my Octopus Energy account over ee wifi but can on mobile data or on other wifi networks.  I am not aware of changes to any settings that have been made - any idea why this has happened and any ideas for a fix? Thanks

RSM3 by Investigator
  • 760 Views
  • 6 replies
  • 2 Helpful

Smart Hub Plus SH31B Still Sucks.

I have been running a BT Smart Hub 2 for a while now simply because it works unlike the "new" Smart Hub Plus SH31B.- There is still an error when first trying to get into the router page.- The UI is still slow as hell.- VoIP is still not being picked...

Broadband BT migrated to EE

HiI recently migrated from BT to EE. It was part of a package where I updated my mobile phone as well. However, on my EE log in, it doesn't show I am using EE Broadband and therefore I don't have (or can't find) my EE number. As part of my new packag...

npkrec by Investigator
  • 455 Views
  • 6 replies
  • 0 Helpful

Landline

Hi there I just wanted to know if I get broadband with no landline will it get rid of my homophone number that is on sky 

Jaie1 by Explorer
  • 427 Views
  • 5 replies
  • 0 Helpful