Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
In Feb 2025 I was out of contract with BT who phoned to convince me to migrate to EE. What a nightmare! Navigating through 150 is hopeless. I have had contact with at least five so called guides. None of which have solved my problem. I have even be...
Hi, I've literally just set up my new EE Smart router. Everything is working fine but when I go to connect my smart plugs/doorbell it just won't connect as they use the 2.4ghz band. Is there anyway I can split them or something? Some help would be ap...
The light on my extender is orange for long periods then aqua. I'd say about half the time it's orange. Why is this? It's only two rooms away from the main router.Thanks
Hi Alli have a issue with the new broadband installed last week.I watch a stream from Portugal on my Samsung tv and when i installed the the EE broadband on the first 2 or 3 days the stream was working fine and know notworkinf at all.So i still have ...
Good afternoon, everybody…Maiden post. A long one. Sorry for that.Unfortunately, I already have some nagging doubts about the decision to move from BT to EE (notwithstanding they are two sides of the same coin).Briefly, our existing BT contract matur...
Hi folks, I've recently had full fibre installed to my home, I get over 900Mbps when connected EE Smart Hub Plus router, from my phone in the same room. But when I connect to the Orbi WiFi Mesh system (1 Router and 2 satellites), the speed drops to 6...
Just called EE to query how I get Nkrton Cyber security, was told zi can manage that on line and it's not free as it was with BT. The asked me did zi have Sky and I said yes and then he said would you be interested in EE tv. No thanks and then he sai...
On 20th September 2024 I was on a BT contract, I phoned to report a fault on my but box (unable to record). The call was picked up in South Africa, I was told I was out of contract and would have to take full fibre. I replied that I had not had an em...
I switched from Vodafone (full fibre) to EE (full fibre) broadband last week and all devices work perfectly over WiFi with the exception of CISCO VPN connection to allow me to work from my work laptop. Having read multiple historic posts of a simila...
I have been asked to return a WiFi Disk, but I do not have one and never have had one! What should I do? Paul [Mod edit: Please do not share personal details such as your full name, as your posts are visible to the public. Thanks!]
