Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiBT just "sold" me to EE. I just got bill on EE app and it's the same like every month with BT. But...BT sent me email that my bill for this month is ready as well. My BT app doesn't work since few days, I think because of that switch to EE. And I c...
Hey does anyone know if it is possible to downgrade a package and remove a service like telephone. i no longer need this but i have just joined in April 2025. Will the price go up, down, or remain unchanged if it is removed?
Broadband dies Friday afternoon. Bot say will be fixed in the evening. It's not, but 150 says it's an Open reach power failure and won't be fixed until SUNDAY evening (appalling bad service). But it's not working. Bot gives standard message "network ...
The light on my Smart WiFi Pro keeps changing to orange and I lose some of my connections. If I turn it off and on again it seems to pick up the signal. Certainly not what I thought I was paying for? Can anyone help please?
Hi,We have full fibre to the house with wired devices and wireless. Our main computer is an I Mac and is wired. We have several iPads a Mac mini and other devices including a solar panel inverter. All work until around 10.30 am when the wired iMac st...
Is the broadband intermittent in st. albans area?
I was moved to EE from.BT and I was told I do not need to change anything but was sent another router and was told to download another app on my ohone if I wanted parental controls for my children. It's been almost 6 months the app doesn't work . The...
My broadband connection is working fine, but when I log in to the EE app, it is no longer showing my Smart WiFi devices, so I can't click on them to see which devices are connected via each access point.I can tell that they are working, because if I ...
