Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, Informed that existing broadband contract (with EE) finsihes on 02-04 (with high 40GBP new monthly rate if no action taken ) , signed up today for new contract (with EE) informed by emai lthat new contract begins on 14-04. What happens in the...
Hi my internet is not working.please check what the issue is.Many thanks,Tetyana
Hi, I signed up for a contract on understanding landline cost was included, now it turns out I am being billed an additional cost...not happy!!!
We have three discs as the hub is in one corner of the property. Disc 1 is paired with the hub. Disc 2 is paired with Disc 1. Disc 3 is paired with Disc 2. Is this correct or does every disc need to be paired directly with the hub?
I was persuaded to 'upgrade' from BT Smart Hub 2 (FTTP) to EE Smart Hub SH31B. All good expect my PSTN wireless phones can no longer receive calls (can make call fine). They replugged directly in to the Phone socket on back on hub. Seems like the EE...
I recently changed to EE broadband(Fibre 67 as full fibre is not in the area yet) Before I changed I asked if it was a capped download when downloading games due to my then internet (Talk Talk) at the time capping download speeds to 4-5mb when downlo...
There have been works carried out by water company Severn Trent. They ended up cutting the open reach cable without notifying us. We have had no Internet for over 2 days. EE customer Service has told us that they can not confirm if the cable will be ...
Hi, Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Int...
I have received my new Ee smart hub and am wondering if I can install Nord von on it and if so how? I already have a NordVPN account for my mobile and other devices.
Hi guys Netflix says I’m using VPN or proxy I can’t sign in to my profilebut my kids profiles are fine this is on Apple PlayStation smart tv and fire stick just my profile I’ve been in chat with Netflix they say it’s a router problem I’m not very tec...
