Eufy E340 WiFi connection issue

[Rocketfudge]

I've recently purchased a Eufy E340 video Doorbell and no matter how much I try, it will not get past the WiFi connection stage (as shown in the picture.)

I have set up a compatible WiFi to ensure it runs through the 2.4GHz network, but still nothing. 

I have deleted the app (android phone), redownloaded and tried again, but still nothing.

I have tried almost everything but absolutely nothing works. 

Anyone else encountered this problem, or have any possible solutions?

Thanks,

Keith

 

[JimM11]

@Rocketfudge You are the third such in a number off day's so it is becoming apparent that that particular model is just not working, so get a Ring Doorbell they work!

[Northerner]

Hi @Rocketfudge 

The message says your router is too far away, 

I would also try resetting the camera and I would change my WiFi password to say 1234 (purely to test before resetting ) in 2.4 to see if this connects. If it does then change the password. 

Thanks 

[Rocketfudge]

Yeah I've had a poke around on the forum just now and noticed loads of other people are having the same issues. Ideally I do not want to return this as the device was quite expensive and I'd rather just get it up and running rather than having to return it to get a different brand

[Rocketfudge]

Hiya mate,

I've tried this too. The doorbell is sat right next to the router when I try to connect it, so it can't be a location issue (in terms of how far away the doorbell is to the router)

I've reset the camera, the router and changed the password to something very basic. But still nothing sadly

[Northerner]

Hi @Rocketfudge 

Bit of a shame that. One last thing is to restart the router and then put it into compatibility mode. 

Also if you're on android download WiFi analyzer (open source) which is a great tool and check your WiFi is in compatibility mode and it's strength. 

[JimM11]

@Rocketfudge You have few choices left, you have tried connecting by all methods to get the doorbell to latch onto the EE Smarthub+/Pro whatever one you have, if it just does not like the units wi-fi then you may never get there. Have you had a look on the web manager that the unit is indeed not connected to the Router and the issue is with the Software.

Even though you have comp mode on and set, be sure to drop the wpa mode way back too WPA2-PSK and give it a fighting chance to connect!

After this then you are either going to have to get some other wireless wi-fi AP to get in there and buffer between both!

[Rocketfudge]

Cheers for that. I've downloaded the app but unsure what any of this means? My wifi is the EE TK8N7Q, but the one im trying to connect the doorbell to is the same as above but ends in COMP and is ONLY running on 2.4GHz via compatible WiFi

 

[JimM11]

@Rocketfudge You have way more the one wi-fi name that is for sure, you need to connect to the comp on you phone and also try to latch the doorbell to that wi-fi also!

[Rocketfudge]

I've tried that too. I connect to the COMP network on my phone and the same with the doorbell through the app