Eufy E340 WiFi connection issue

[Rocketfudge]

I've recently purchased a Eufy E340 video Doorbell and no matter how much I try, it will not get past the WiFi connection stage (as shown in the picture.)

I have set up a compatible WiFi to ensure it runs through the 2.4GHz network, but still nothing. 

I have deleted the app (android phone), redownloaded and tried again, but still nothing.

I have tried almost everything but absolutely nothing works. 

Anyone else encountered this problem, or have any possible solutions?

Thanks,

Keith

 

[JimM11]

@Rocketfudge Have you checked what the comp is set at by looking at it on the web manager!

[Rocketfudge]

 Would i need to change anything?

[Northerner]

Hi @Rocketfudge 

Sounds daft but try removing both the dash (-) from the SSID.

Thanks 

[JimM11]

@Rocketfudge There is NO instant access to seeing you pictures that you post up, the likes of @Northerner May see quickly but here from earlier.

@Rocketfudge You have few choices left, you have tried connecting by all methods to get the doorbell to latch onto the EE Smarthub+/Pro whatever one you have, if it just does not like the units wi-fi then you may never get there. Have you had a look on the web manager that the unit is indeed not connected to the Router and the issue is with the Software.

Even though you have comp mode on and set, be sure to drop the wpa mode way back too WPA2-PSK and give it a fighting chance to connect!

After this then you are either going to have to get some other wireless wi-fi AP to get in there and buffer between both!

See @Northerner Was replying to you as this was being done! No longer EE User, and all off my old captures are pre EE FW update that killed the hub operation!

[Rocketfudge · Accepted solution]

Apologies folks, problem solved!

Got in touch with EE and they tinkered with some settings (no idea what they did) but the doorbell now connects. Thanks everyone for the tips and advice! 

[JimM11]

@Rocketfudge Good you got it working, just a pity that you have no idea what was done!

Where is the Sky hub, sitting close by you for sure with the signal strength indication!

[Northerner]

@Rocketfudge Great stuff 👍🏻