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Website blocked

glennwalker
Explorer

‎08-10-2026 10:12 AM

Our business website at https://village-people.info is being blocked at the EE level. Every day there are periods where the site is unable to be connected to, usually returning a ERR_CONNECTION_TIMED_OUT or an ERR_NAME_NOT_RESOLVED. This can last from 30 minutes to a few hours, when eventually access is suddenly restored - until the next time it appears blocked.

I can confirm it is only an EE issue as:

Connecting via a VPN on laptop - access immediately restored

Connection on mobile data (4G/5G) via Smarty Mobile - access immediately restored

Other employees on Vodafone broadband - access available even when showing down for us.

Changing the DNS providers at the network level to use Google or Cloudflare doesn't make any difference, so it seems an issue on the EE network level with the site having a temporary block.

Can you help?

 

0 Helpful
5 REPLIES 5
glennwalker
Explorer

‎08-10-2026 10:15 AM

Also there are no Parental controls enabled in the EE App, and WiFi Security is turned Off - changing either or both of these settings make no difference to the temporary blocks.

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to glennwalker

‎08-10-2026 12:17 PM

@glennwalker , I have tested the website with and without VPN and with WIFI and mobile network and it has worked for me, so not sure why you are having this problem, hopefully one of our moderators can help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
0 Helpful
Peter_W
EE Community Support Team

‎08-10-2026 01:26 PM

Thanks for flagging this, @glennwalker 

Just to be sure, is it EE broadband, mobile, or both that are affected here?

Also is it constant or intermittently giving this error?

A few of us on the team have tested this and things seem to be looking good from what we're seeing.

Peter

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎08-10-2026 02:48 PM

I can get to that site fine over EE BB whenever I try.

As your access to it is spasmodic it would seem not to be an issue with EE but more to do with the responsiveness of the site itself, esp. with those general error codes.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bobpullen
Ace Contributor
Ace Contributor
In response to glennwalker

‎08-10-2026 04:15 PM

@glennwalker wrote:

Also there are no Parental controls enabled in the EE App, and WiFi Security is turned Off - changing either or both of these settings make no difference to the temporary blocks.

Does that include the 'Advanced Web Protect' feature? What do you mean by 'WiFi security'? What hub are you using?

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