The EE Community

My Wi-Fi has become unbearably slow since yesterday

I have 1Gb speeds to the Smart Pro hub, and I have 2 Smart Extenders.  Everything has been great for the last few months, until today.I was getting 500-600Mbps on my iPhone and other devices in the rooms where the extenders are located.  Today, one o...

new phone not delivered -

A new Iphone was due to be delivered on Sunday by DPD - they were delayed by more than 3 hours so I had to reschedule. It should have come next day, but didn't. No communication from either. Neither DPD nor EE respond with help so I will be cancellin...

Placed a order

I placed a order for a new phone. It's took the first down payment out of my bank account but I haven't received any confirmation and can't track my order. Has my order been confirmed or not ? What do I do now ?

iPhone 16 Pro Max 1TB on back order?

Hi, I ordered a pro max 16 1TB in natural titanium today and the sales operator said it would be delivered tomorrow, I arranged with work to take the day off to be home for the delivery but it says - your back order is confirmed and I’m wondering why...

All Rounder iPhone sim only plan, Apple Watch data add-on question

Hello. I have just upgraded my plan and moved on to the All Rounder iPhone sim only plan today. When I was looking at the plan on the website it mentioned that it comes with unlimited data for your watch. I was wondering how long do you need to leave...

Why was my Ray-ban meta sunglasses order cancelled within seconds after receivin

Finding an itemised bill on my EE Mobile

I have both broadband and a mobile with EE.  On my broadband when I logged into myEE it shows my latest bill and previous, all itemised which is great.   However, on my mobile I no longer have this.   How do I see an itemised mobile phone bill. 

How far back can I get old invoices for?

I need to process that I made a call in 2020 but I can see invoices that far back in my account. Does anyone know how far back the bills are held? thanks