Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 406 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46681 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90996 Views
  • 11 replies
  • 12 Helpful

Absolute Nightmare with both BT and EE broadband

It has been the month from hell for Wi-Fi. I moved house- and was previously with BT. I let them know I would be moving two weeks before the date (29/11) Day of the move- Wi-Fi doesn’t work. I wait a day thinking that because it was a Friday evening ...

Iwmiftw by Visitor
  • 718 Views
  • 1 replies
  • 0 Helpful

Changing from BT ro EE

I must admit to finding this 'forced' change the, most stressful thing since my husbands death!   BT told me nothing would change except the name of the provider. Rubbish... ! Just about everything has changed and not for the better!Not at all easy, ...

susiemac2 by Investigator
  • 735 Views
  • 5 replies
  • 1 Helpful

How do I make a complaint?

I recently migrated from BT broadband to EE and to cut a long story short, they've made a right proper balls-up of it.I initially made the switch online via my BT account, set up the direct debit, job done. Or so I thought.After a few days I had rece...

GfK1 by Investigator
  • 1406 Views
  • 10 replies
  • 1 Helpful

Resolved! My app won’t pair with my hub

Why won’t my app pair with my hub I have upgraded to ee from bt and it does t work correctly it’s a joke I need the WiFi controls due to having children 

Lauz1984 by Explorer
  • 19363 Views
  • 71 replies
  • 51 Helpful

WiFi 7

Hi I just got the EE WiFi 7 I paid outright for it but cannot get it connected I am on hub 6 but it won't connect to the hub I have tried wlan and I have tried wps no luck my network is on fibre with rj11 socket with phone the WiFi 7 just keeps flash...

Fire4 by Investigator
  • 757 Views
  • 6 replies
  • 3 Helpful

Smart Extenders

Morning All Im after a little bit of help pleaseI have an EE Smart Wifi Hub, and Smart Wifi ExtendersAll my extenders are currently wired back to my hub and working fine (everything in my house is working), some of the extenders I originally paired w...

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Guest WiFi still available after turning off

Hi I wanted to try out guest WiFi on smart hub plus. All worked fine but the SSID is still enabled even after disabling the guest WiFi feature. EE app says it is disabled, as does the hub manager. Anyone else had this? Addition : it is only active in...

j4m3s by Investigator
  • 577 Views
  • 4 replies
  • 0 Helpful