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Openreach and EE.

Paulken1
Visitor

‎30-07-2025 07:02 PM

After 2 months and counting ordering full fibre. Told BT text that openreach have cancelled the order as I haven't signed the permission form. Wake up ee, openteach are not being transparent with you, permission signed on 22 July 2025. Not pursuing the orfer now. I'm sure I'll will get better service from one of your competitors.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎30-07-2025 07:21 PM

Whatever OR say will apply to all their ISPs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mustrum
EE Community Star
EE Community Star

‎30-07-2025 11:41 PM

@Paulken1   it sounds like yours is not a straight forward install and there are and have been a few hurdles to overcome.

With the demand for everyone wanting faster speeds it may not be surprising to learn that Openreach will be prioritising to learn the jobs that they can do easily, harder jobs will take longer. But unless you have other providers in the area, switching to another supplier that uses Openreach will just set you back to square one.