Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by • EE Community Star
  • 44210 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by • EE Community Star
  • 85586 Views
  • 11 replies
  • 12 Helpful

Resolved! Reaching end of current boardband plan

Hello,I received an email today stating my current broadband plan (standard boardband with landline) ends at the end of the month. While I am given the options to upgrade, the email also states I can chose to stay on my current plan.If I choose to st...

Ryan922 by • Investigator
  • 490 Views
  • 9 replies
  • 1 Helpful

New contract

I have renewed my contract for bb & home phone but have been told I cannot keep my number, who do I contact to keep my number as ee said they cannot do this ??

GOG11 by • Visitor
  • 272 Views
  • 1 replies
  • 1 Helpful

Wifi

I am constantly getting privacy not safe on majority of websites, no apps loading etc..... this is the same on all devices in the house hold. Any ideas?

Can’t link broadband account

My BT account was recently taken over by EE.  I am trying to set-up my account in the App / Website - but when trying to link my broadband product I get a message saying my account number is invalid.I’m using the account number which was sent to me i...

Activation Date

So,My FTTP date of activation is 26th and the equipment is estimated to arrive on 24th. If my equipment arrives on 24th, can i request EE to alter the activation date to either the day of the equipment arrival or 1 day after (25th). Just curious?Also...

Canceling a new order?

I am currently with BT and my broadband contract doesn't expire till next June, but I contacted EE today to see if they could offer me a better deal even though I'm still in contract with BT.So the short answer was yes, £10 saving a month on what we ...

AlanW5 by • Investigator
  • 1491 Views
  • 7 replies
  • 7 Helpful