Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43964 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84979 Views
  • 11 replies
  • 12 Helpful

Move from BT to EE

A couple of weeks ago my mother was told by BT that she would have to move her phone / broadband account to EE. She agreed to this and on 13 June an engineer from EE visited her with new equipment. This move has not gone well however. My mother is in...

Derek375 by Explorer
  • 409 Views
  • 1 replies
  • 0 Helpful

Landline

If we give up our landline/telephones can we continue with broadband?  Are there cost implications? Thanks

Issues connecting to router

Hi, I have a new EE setup (previously BT) of smart hub plus, hybrid connect and smart WiFi plus.  I am getting issues where devices which were connected to the router all of a sudden cannot connect and will not connect using WiFi. First my EE TV box ...

Dwozza by Explorer
  • 977 Views
  • 2 replies
  • 0 Helpful

Resolved! Setting up BrightBox 2 as a bridge and access point

If this query should be in another forum location please advise.Hi All.I want to link a couple of PCs to a 2.4GHz hotspot using a BrightBox2 as a bridge and switch. There have been some articles on the forum whose links give me an unhelpful access de...

PS56 by Investigator
  • 918 Views
  • 15 replies
  • 1 Helpful

Cheated and unauthorised Broadband service contract

I just received a letter said my broadband services changed to EE at Warrington shop which I never went there for signing a new contract.   I called BT and they asked me to go to the EE shop directly for contract cancellation. I went there today and ...

tiffanych by Investigator
  • 950 Views
  • 16 replies
  • 0 Helpful

BT to EE Broadband - Wish I Hadn't

Moved from BT to EE last October having been a BT Broadband customer for nearly 25 years.The Broadband works ok but nearly everything else is a total shambles;1. The Hub Manager won't connect unless I regularly reboot it which i am sick and tired of ...

Camlan by Contributor
  • 513 Views
  • 2 replies
  • 0 Helpful

Internet billing

Why does ee overcharge a ridicjlous amount for internet when changing date for paying bills its unfair and leaves u short of cash for rest of week

Accout Number

New to EE today. Have connected phone and laptop to WiFi whats great , Now to add thing to App as thats apparently the best way to get things working etc. Account Number ???? Had no correspondence to show this . So use the App. i cant as i cannot log...