EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 · ‎28-06-2025

After going round the houses quite a few times, I finally spoke to a chap in Belfast who logged into the router and extender to see what was going on.

He could see that the extender was reporting a 2.5 Gbps speed, whereas the admin portal on the hub was reporting 1000 Mbps.

Now that little conundrum has been solved I can work on expanding the network of extenders.

Northerner · ‎28-06-2025

Hi @GDog3

1000Mbs (1Gb) is the ethernet port speed limit which in theory is available on demand , not what your extender can provided which will be limited to the WiFi speed available but if connected to ethernet will not be more than 1Gb.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

GDog3 · ‎28-06-2025

Eh?

What disk? I don't have a disk...

Please read again.

Northerner · ‎28-06-2025

*extender.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

GDog3 · ‎28-06-2025

???

Sent from my iPhone

GDog3 · ‎28-06-2025

Yeah…. And the *extender* port speeds are 2.5 Gbps

XRaySpeX · ‎28-06-2025

Those are only the link speeds of the individual links. Overall the bottleneck will be the slowest speed in the circuit. Sounds as tho' you have a 1 Gig ONT.

What is the name of the EE BB plan are you on including its speed?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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GDog3 · ‎28-06-2025

a) I have a 2.5 ont

b) I have 1.6 Gbps FFTP

Please read my post again.

Mustrum · ‎28-06-2025

@GDog3 perhaps another firmware upgrade to correct the status is in development!!

Am surprised no one else has not reported the issue.

Does make me wonder what tech support are able to see that uers can't - does not make much sense to have two lots of info.

JimM11 · ‎28-06-2025

@Mustrum Bob Pullen reported that FW 1000Mbps extender way back yonks ago, i am going to say at least 8 months, not even going to look for that stupid post!