Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43705 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84244 Views
  • 11 replies
  • 12 Helpful

Resolved! 3rd Party Router Setup

Good evening everyone. I’m needing a little help or advice because I’m officially stumped.i recently had EE’s full fibre busiest home bundle installed and it’s working ok, however I recently saw that the provided router isn’t capable of the speeds so...

Zerofks by Valued Contributor
  • 2122 Views
  • 9 replies
  • 0 Helpful

ee broad

hello i would like to ask something my dad as virgin broadband  but i would like to known can i have ee broadband tow for my room 

liamb21 by Visitor
  • 313 Views
  • 2 replies
  • 0 Helpful

EE Digital Home Phone - Ringtones

So I have just switched to EE for my broadband and landline. I purchased the Digital Home Phone from EE with the plan. Apparently it's just a rebrand of the BT handset but for some reason there are no ringtones available on the EE handset while there...

EE Smart Hub 2023 number only password

Hey EE community,We just received an EE Smart Hub (2023).We're looking to integrate it fully into our smart home setup with around 100 connected devices. The issue is the new hub's password requires letters and numbers, unlike the old one, which was ...

Re: A disgrace

I know how you feel It’s been a nightmare from start in March until now. Firstly I was told EE were providing the fibre and everything else such as emails and anti virus would be with BT.Firstly EE engineer said I couldn’t put the Ee hub/router where...

Wi-Fi hotspot

Was a BT customer and have been xfered over to EE for Broadband and Mobile services. I used to be able to pick up EE Wi-Fi hotspots and log in using BT credentials but now the system prevents me from logging in using my EE credentials. Spent hours on...

PARENT CONTROL

We had a new contact with EE because they advertised parent controls and made it sound so great, but in real life I have wasted hours of time on the phone and internet trying so sort this problem. I still have no controls set up and in my opinion EE ...

returning what equipment??????

Hi I have been asked to return a BT smart Hub 2 via an email today, however after a lengthy phone call last week i was told i did not have to return it when transferring to EE from BT.  so do you want it back or not. p.s i currently have, in my posse...

New EE connections

I have been with BT since I moved to this house some 40 years ago. With cost of landline going through the roof (was paying plus £150 every time the bill came in for not much use of the landline), not to mention broadband with Virgin and sky package,...

DannyPan by Visitor
  • 453 Views
  • 1 replies
  • 0 Helpful