Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44212 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85592 Views
  • 11 replies
  • 12 Helpful

Resolved! Landline keypad response does not registe

Hi, using my landline with ee Digital Home Phone, keypad responses to automated services demands such as 'Press 1 for X, Press 2 for Y' etc do not register. As s a result many telephone services are not available to me. My phone is a bog standard Pan...

Id-y-ffid by Contributor
  • 1778 Views
  • 17 replies
  • 6 Helpful

Pay bills

Last month I had paid what I owed on my broadband ahead of time and I don't know if this affects the next bill, I would like to know if someone could help me

Asus RT-AX86U Pro | Not pushing Internet to devices

Hi there, so we recently came back to EE after finding out Sky doesn't allow 3rd party routersI setup the router with the settings provided by EE it says on the admin page for the ASUS that is is connected but there is no Internet on devices, it allo...

AquilaJT by Investigator
  • 1091 Views
  • 14 replies
  • 0 Helpful

EE SMART HUB PLUS

Hi, I've recently switched from BT FTTP to EE FULL FIBRE, The switch at first seemed to be alright but my ethernet connect the last few days has dropped from 930mbps down to 10mpbs, also my bt voice phones don't seem able to connect to the hub and ev...

Rickster7 by Investigator
  • 814 Views
  • 9 replies
  • 3 Helpful

Static home wifi

Hi, have recently ordered broadband with EE, not thinking about connecting in static home. I'm aware there are ways to connect here but not sure how, any help is appreciated.If I need a n extra peice of technology I would like to know asap as to orde...

Fthomato by Visitor
  • 318 Views
  • 1 replies
  • 0 Helpful

Broadband switch from BT to EE

Hi, I’ve just taken out a new broadband contract via BT but with EE. Do I just continue with by BT router and discs or will I get an EE router etc? Seems very confusing. Thank you 

gfdavies by Visitor
  • 480 Views
  • 1 replies
  • 0 Helpful

WiFi Speeds

I’m no tech expert by any means but is it really possible that broadband speeds of over 400 can drop to 30 in the matter of 30 yards and two walls?

EE wifi

Hi so I pay for EE WiFi so I have 3 devices connected to the EE wifi I have my Xbox my phone and my fire tick since yesterday afternoon it’s only letting me have 2 devices connected to the internet when I go log in it’s saying maximum Number of sessi...

Jhck96 by Investigator
  • 872 Views
  • 1 replies
  • 1 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85592 Views
  • 11 replies
  • 12 Helpful