Linking broadband to MY EE app

[Mprolf]

So I'm having the same issue that many others are having. My broadband is also not opening some apps and videos on social media. When I connect to mobile signal everything opens up fine. Is there some kind of shield on the hub settings? The setting I can't access because I'm unable to link my hub to the app. Absolutely ridiculous, if it's not sorted I will be cancelling my direct debit. It's being going on for months and I'm not able to use any of the hubs options or settings. 

[Mprolf]

So is anyone else still having the issue with linking their broadband account? Am I the only one who thinks EE customer service is utterly useless  in solving this, do their staff actually receive any training at all or do they just chat a load of rubbish.

[Nikilyn]

I have still not been able to link my old BT and new EE broadband accounts. I was promised an email explaining how to do this over a month ago. I'm still waiting! Even though the Customer Service staff have been helpful I still have no access to my new account. It repeatedly says that my account number is invalid.

[David-M]

Hi @Mprolf and @Nikilyn 

Thanks for posting. I'm sorry you're both having trouble linking your accounts. I can help. Please check your inbox for my message and drop me over your details.

Cheers

David

[Shelllaw]

Hi David

I am having the same issue as described above and can't link my account as it keeps giving an invalid message, can you please help me at all and advise how I should proceed?

Many thanks

[Danielmcg2020]

You can use your IP address to access settings on the router this is better than managing the router on the app in my opinion.

Get a laptop make sure your connected to the router. Go to the lower search bar and type 'cmd' or 'command prompt'.

In command prompt type 'ipconfig' and press enter, then scroll down to 'default gateway' and copy the number beside it (this is your IP address). Copy that and paste it in your browser bar at the very top.

That should put you on the routers management page. You will need the Admin password to access some settings.

It may not help you pair the hub with your app though you will have access to more settings.

[Andye01]

I have the same problem broadband will not link to app, the call center do not seem able to resolve this. 

[MGRV8BOY]

I also now have lost my broadband details on the app, and my account is due up very soon but can't do anything, All I get asked is my customer number, but I don't have this as my details were on the app before you updated it.

Could someone please help me get my access to my account back. Also I rang to see if you could help but the phone call says the office is shut as only open until 8pm, yet your website says 9pm.

Really not covering yourself with glory. Please can someone contact me, as I'm quite happy to vote with my feet and move.

[XRaySpeX]

@MGRV8BOY : Your name & addy should be sufficient to ID you.

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

[chrysallliss]

Hi David. 

I am having the same problem. Can you help me at all? 

Thank You!