Hello, I wanted to change my direct debit.
I contacted customer service for my phone bill. ALL well done been paid then I asked them to change my broadband direct debit they put me through there broadband service call.
They changed the details on the broadband however I received a email saying it’s failed direct debit looking into the direct debit he or she had put the name wrong when I clearly said Fouzia Noreen.
I’m sick and tired of ee already as I have to chase things up like they’re my kids.
Now again I have to ring them to change my direct debit as it won’t let me change it on the phone or on my laptop.
Every one month I have an issue with ee and I’m sick of tired of this such rubbish system servers website.
I have to chase every little thing turns into a big problem now it’s not my fault for the £5 penalty if your customer service is rubbish.
Furthermore I tried to add a new phone number which was in the broadband deal I could add 4 or 5 numbers and still pay £13 I rang the phone sales team they said sorry we can’t do anything and we can’t see anything why please email these people and chase it up your self as you have to baby feeed ee politely.
I emailed the people they told me to contact and they kindly in other words said please wait we can’t as ee blah blah didn’t see this in the contract plans so why is it happening now. I should cancel my broadband and number right now?
I’m very frustrated and will happily leave if things carry on like this as I don’t have time to baby feed someone who gets payed and doesn’t not do what they’re supposed to do.
I have ran through many problems and they sweet talk and say goodbye trash service as they don’t even know there own systems and can’t even update my own direct debit.
Looking forward to your reply this is well above a complain as complains don’t matter to you and don’t care so what with anything as long as you get paid.
I’ve come home to relax and this direct debit wasted 1 hour of my time
If you want il work for ee and do my job correct as im not happy with none of this service for the past 4 months regret this never ever after this contract will I come back to you.
One last thing I opened a complaint on why can’t they add a extra number he said I will close the complain don’t worry you will here from us no updates or email you love sweet talking and lying and cheating to others why would you close the complaint if it’s not been resolved this EE IS ABSOLUTELY DISGUSTING
