Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43919 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84846 Views
  • 11 replies
  • 12 Helpful

Broadband down

Broadband is down for 2 hours now. 2 kids that aren't happy at all and can't watch TV due it needing broadband. When will this be fixed! I'm not paying for no service. Anyone else down?? Phone support says 4 days to fix!! Didn't even want to be an EE...

Moving from Sky FTTP to to EE FTTP

Hi all,Apologies if this is a dumb question but my EE connection date is 20th Feb and haven’t a clue what to expect!my new EE hub is arriving tomorrow- when do I plug that in?Will my existing connection come through it if I set it up tomorrow?on 20th...

Switching from Virgin Media to EE

Good afternoon. Today I signed up for the EE Fibre 67 Essentials broadband package. The welcome e-mail states I will be getting a Smart Hub Plus. I am currently with Virgin Media using a Hub 3 which uses a co-ax cable from the wall direct into the hu...

Zimfun by Investigator
  • 8659 Views
  • 7 replies
  • 3 Helpful

Re: BT broadband full WiFi transfer to EE 1.6gbps

I just ordered EE yesterday  moving from BT .Guy told me once 1600 mb os available you automatically get it my ONT is only 1 gig on the port not the orange 2.5ghz 24 hours later I'm told it's past the point of no return and I can't cancel but they wi...

Stevejo1 by Investigator
  • 936 Views
  • 13 replies
  • 0 Helpful