05-04-2025 08:26 PM - edited 05-04-2025 08:29 PM
i'm getting moved from my old BT connection to EE (very confusing, but seems to be a thing).
My current setup is an old BT Openreach modem, into an Asus RT-AC66U router.
This is because I have a lot of IOT devices in my home, DHCP set up, internal VPN to secure connection to my home network/files when away from home, 4x guest wifi networks for my work laptop (I don't trust the work IT department to not snoop on my home shared files), it's got it's own NAS drive setup too, CCTV cameras, lots of very bespoke stuff going on, most importantly no open ports for hackers to take advantage of.
I'm now getting moved from BT fibre 2, to EE essentials 50, it should be the same, but they told me an engineer has to come out.
Does anyone know, Is the old Openreach modem still ok? Do I need a new modem of some sort?
This is a really silly time to be doing this, as i'm moving house in the next 6 months and cannot afford to loose access to internet and emails.
05-04-2025 08:32 PM
Should it be the same as BT? If it is EE Fibre Essentials 50 it will be but not if it's EE Full Fibre Essentials 50. For the latter an OR eng will lay FTTP to your home & fit an ONT modem box to an inner wall. Then you can throw the old BT OR VDSL modem away.
05-04-2025 08:40 PM
@Purriosa Do you currently have a landline phone connected?
05-04-2025 08:51 PM
I was told it will be fttc as before, and the BT checker says I cannot get full fibre BB in my street.
I understand EE doesn't support 3rd party routers, I get it, support workers with check/help sheets based upon certain equipment, standard stuff, I write those sheets for a different sort of industry.
Anything this side of the modem is my problem and i'm more than capable of sorting it out, i'm only concerned because I was told over the phone that an engineer would be sent out.
If I have to get a new modem, I'll need some idea of what I need.
05-04-2025 08:57 PM - edited 05-04-2025 08:59 PM
I have a landline, I've gotten rid of it now as never used it, used to be you had to have one to get broadband with BT.
05-04-2025 09:00 PM
EE does allow the use of 3rd-party routers. However they may only investigate any issues until you put the supplied EE router back. In Using & Configuring a Third Party Router > Fibre you'll find everything you need to set up your router incl. the BB PPPoE creds. which are now the same as BT's.
Anyway as you're moving from FTTC to FTTC your existing BT OR VDSL modem will do.
05-04-2025 09:30 PM
@Purriosa With no need for phone, then really cannot see the need for any engineer visit, and would continue to use what you have currently, probably flagged up something on your BT account side that may have prompted the request. With BT announcing that they were no longer pushing the consumer's to EE unless you were already pegged for the move do not see why you just stay as you are, happy content BT customer!
05-04-2025 10:01 PM
Because BT was out of contract and costing £100 per month, I don't understand the switch, on the surface it looks the same, i'm assured my email will keep working, it better keep working or big problems.
05-04-2025 10:33 PM
@Purriosa You may wish to look into the type of E-mail account that you have with BT, with the closure of the BT account you will possibly lose the ability to manage anything more than just your standard e-mail that you have. EE do not have or support any type of e-mail. The BT Forum may have more insight with regarding e-mail product.
05-04-2025 11:00 PM
An eng. may be sent out to the cab. or exchange but not necessarily to your home.