Full Fibre 500 - Upload speed is about 10% lower than advertised

[vangeliis]

Hello,

I'm on EE's 500/73 full fibre package for a while now and wondered why my upload speed is capped at 65Mbps instead of the advertised 73Mbps? Any comments would be greatly appreciated.

[Chris_B]

@vangeliis  You would of got an email when you first took this out.  It would state your guaranteed your download speed but not your upload speed as that’s not guaranteed.  you  get an estimated speed up and down and then the guaranteed download speed. 

The email it’s titled Thanks For Choosing EE.  

here’s mine 

 

[vangeliis]

Mine says:

and EE's website says:

[JimM11]

@vangeliis In your e-mail this is there too.

More about your broadband speeds
Your maximum download and upload speeds will be 550Mbps and 75Mbps.

Your minimum upload speed will be 10Mbps.

Your broadband technology type will be Full Fibre broadband.

[Chris_B]

@vangeliis  Website states speed guarantee as 425.  It doesn’t state a guarantee of 73 upload. It’s just 73 upload.    That’s up to 73 not guaranteed at 73.  

and the email you got clearly says an estimated upload of 73 not that it will be 73.     

[ukguy1]

Upload speeds on full fibre are not “the best the line can do” they are what you pay for.

So if a customer can pay for higher speeds why wouldn’t they be able to provide what the package states?

We have two properties on plusnet, 150/30. One gets 30.9, the other gets 28.

if we can pay to get much higher what’s the problem supplying 30? The cable can support much faster.