Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We’ve just signed up for 500Mb full fibre with EE. We’re moving from G.network, with whom we’ve used their router in bridge mode, connected to our Linksys mesh routers so as to get coverage all over the house. I’m a bit concerned to read that EE’s ro...
Good Afternoon Everyone,I have been with EE Broadband for several years and have pretty been faced with zero issues in terms of speed and connectivity. We have always averaged 70mbps down, 20mbps up and around a ping of 25. In terms of activity on th...
Evening,Since migrating to an EE Digital Voice landline, we are unable to use DTMF tones with IVR systems, including, ironically, EE's support phone number.You tknow the systems where a pre-recorded voice tell you to press 1 for custom service 2 for ...
Recently switched from BT Broadband to EE and the broadband connection isn't particularly stable. It drops, typically for a couple of minutes, 2 or 3 times a day. The set up is more complicated than with the former BT Hub (v6) as it's added the Smart...
Had FFTP installed today 28 Feb tracking my order this morning it said the home hub delivery was delayed but I can no longer track my order since the account was made live? EE guide said to ring so I tried but I'm not sitting in a 10minute queue, its...
Ordered my EE fibre Thursday. My equipment has been sent 48 hour through Royal Mail. My Engineer is scheduled between 2pm and 4pm tomorrow (Saturday) and the tracking is saying equipment will be here Monday. I now have a situation where tech will be ...
Unable to see the Billing and Payment page on your web site on my pc. I have always been able to access this page before on all previous months, to see the breakdown of my Broadband bill. But your EE web site often does not work properly straight aw...
I’m transferring over to EE broadband from BT. The easiest way to do this I thought would be to use the same SSID and password from my old BT router to my new EE router. This would save the hassle of going around the home having to enter new WiFi use...
Is there a reason customer service do not answer the phone anymore? After being assured the call would be answered within one minute, had to hang up after 28 mins due to fatigue, then later, again supposedly one minute, 36 mins till my phone ran out ...
I ordered broadband and tv full works package on 6th February 2025. I've heard nothing from ee other than being contacted by openreach to connect full fibre to house on 3rd March. Today I received an ethernet cable only. EE leaflet says I already...
