Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We recently joined EE after leaving Virgin media who we’d been with over 5 years. But I now regret it. The amount of times the hub loses connection is unbelievable. Can’t do anything that requires internet such as watch something or stream music. ...
I SWITCHED FROM SKY BROADBAND TO EE. EE HAVE SAID THAT THEY WILL CREDIT MY ACCOUNT FOR SWITCHING IN 28 DAYS HOW DO I FIND OUT IF THE MONEY HAS BEEN ADDED TO MY ACCOUNT
We were persuaded to change from BT to EE when our contract ended. Biggest mistake ever. We were made promises galore about better products, speeds, prices etc. we have now lost signals completely on our ground floor, as the recent tests from EE have...
Just want to share my experience to watn people I have been an EE customer for around 6 years with mobiles for the family and broadband with no issues Recently had an email about broadband upgrades and realised my 76meg broadband could be upgraded t...
Can anyone tell me why the restrictions I have on my son’s broadband using devices never work properly. It’s set to go off at 11pm tonight but the devices are offline at the moment. Is it down to the app being unavailable at the moment. I can’t get i...
How can I pay the bill when ee working on making My EE app even better?
Hi, Last week I had a engineer came into replace the copper to Full fibre - the enginner was good and he did his part , I was told it will talk two days or so to get your full speed,(150M,125M guarnteed) sadly I have been checking the spped over fe...
Openreach converted me to fibre running the fibre cable and connections. I have noticed that the faceplate on the internal box with the flashing green lights swivels and appears not to be fixed tight on the backing plate. My sister-in-law also had Op...
