Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Why does it take 30 days for compensation to go through and to get an email?
I need to be able to split my Wi-Fi bands. I have a BT router but have switched to EE. I have the attached message on my TV so need to be able to split the bands and rename them so I can connect relevant devices to the correct band.
So I’m strongly considering switching to EE broadband for the speeds. It states there are benefits for upgrading your current mobile plan to unlimited data. I’m already on and unlimited mobile plan with a few months left on contract. Are there any be...
Just to draw a line under what I’ve described as “My Descent into the Depths of Despair” - otherwise known as transferring from BT to EE - I’m 97% there, and accepting that’s as good as it’ll get.BBUnlike many, I find the SH+ router an improvement ov...
Hi folks, just received my new smart hub plus. Although my broadband is working, I cannot run a speed test via the ee app. Is there a problem that anyone knows about? Thanks.
Hello everyone , my internet has stopped working. It made me pay the bill and is still not resolved i tried clearing the dns thing and still nothing is working.
Hello ! I just got EE smart hub and broadband a few weeks ago. Loving it and it’s really great. Can’t figure out how to connect it to the app though. I can’t link device as I don’t know my account number. I’ve searched my emails and texts but can’t ...
i'm getting moved from my old BT connection to EE (very confusing, but seems to be a thing).My current setup is an old BT Openreach modem, into an Asus RT-AC66U router.This is because I have a lot of IOT devices in my home, DHCP set up, internal VPN ...
Hello,I'm on EE's 500/73 full fibre package for a while now and wondered why my upload speed is capped at 65Mbps instead of the advertised 73Mbps? Any comments would be greatly appreciated.
Have just moved WiFi from BT to EE and was surprised that my kids mobile devices/laptops were auto connected to a ‘VelopSetup’ WiFi network. The new EE WiFi network still appears under our old BT network name when searching, but there is also now a ‘...
