Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Trying to switch from BT to EE.on the EE app prices for broadband start at £26.99 up to £71.99 depending on speed. When I select already a BT customer the only option is £75.81 unable to get a straight answer with online chat or phone call
Is anyone having an issue with their broadband in SW6 London?
Hi, I am looking at upgrading my broadband - it says I can switch to a 900 plan for same price, but when I get to checkout it wtill has the old plan and so says twice the monthly cost?ThanksNick
I would like to cancel my Broadband.The reason for this is I have moved out of where I live for a few months and do not want to be billed until I move back in.
No happy with my fibre installation haven't had a good service since day 1 the weeks ago been having trouble with the speeds wasn't a openreach proper installation its was a nother company told to do the installation on behalf of openreach when he ar...
I want to change my password on my hub
Is there any way to switch on a paused device apart from the app? This is not the first time this has happened. No warning comes up on the app about scheduled work. Now when it is needed desperately we can't switch pause off and no one is working in...
Hi, I have two of these - both are set up and showing on my home network buy only one has devoces connected to it. The newer one has none.How do I move some of the connected devices on to the now nearer 2nd extender? Thank you.
