Samsung A13 no longer connects to internet.

[rangovee]

My phone has just decided it doesn't want to connect to the Internet. It uses the same BT HomeHub wi-fi as my laptop, which is working normally. The phone will simply not connect anymore! Any suggestions?

[Ritu_D · Accepted solution]

Hi @rangovee 

Thanks for reaching out here on the community. 

I am sorry you are experiencing issues connecting to your Wi-Fi, have you tried connecting to any other Wi-Fi? 

Could you try forgetting the Network, to do this go to settings > Wi-Fi > tap on more info/ settings toggle > tap forget this network > confirm.

Once you have done this try connecting again with the password. 

Thanks 

Ritu 

[bristolian]

Are you saying that your phone is connected to your home broadband/WiFi, but is not getting an onward connection to the internet?

[rangovee]

Thank you.

#

[rangovee]

Thanks. The problem has been solved now.

[Chris_S]

Thanks for getting back to us and updating us that my colleague's advice was the solution @rangovee.

I really appreciate you taking the time to provide the update.

Chris S