Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can not turn on WPS on the HUB because security is set to WPA3-Personal
My EE broadband has suddenly gone offline, tried to call in... offices now closed, tried to use the service status checker... won't let me log in as it says I need to setup my account (already done when I first got the broadband) and when I try it sa...
Hi,I just connected yesterday. 14th but I've been sent a bill due to be collected on 23rd. Is this right?
So Ive left ee braodband and paid the early leaving fee and still being charged for a broadband Im not usingI have all the emails to show ive gone through the process but im still being charged
Broadband constantly dropping out all day. Text 66033 to report - message not sent. Very frustrating. Lancashire area
Frustrated doesn't begin to describe.I suddenly get emails and texts saying "Sorry you are leaving, cancellation will take place on (date). Terminations charge will be £318" Firstly I did not request to cancel my broadband, I haven't even looked at o...
Hi,I have moved into a rental property and signed up for EE's broadband package. They have arranged for an Openreach engingeer to visit the house to set this up, however there is already an Openreach Wifi port installed inside the house - do I still ...
I’ve been on EE Full Fibre 900 for just over six months, and while my download speeds have been consistently excellent at around 800 Mbps, I’ve noticed that my upload speeds are persistently low — almost always capped at around 25 Mbps.I understand t...
Hi, multiple times throughout the day we lose internet. The hub will be blinking orange and after using the online service checker, which then restarts the router it sometimes starts working again. As me and my wife work from home, have 3 children ...
My hub continues to flash orange. After a reset and switching the hub off and on.
