Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m also having issues with the Deco x10 with my new EE broadband. I have 3 Decos set up and they are connected directly to the main EE router with Ethernet cables, however, my Wi-Fi keeps dropping and buffering. Speed tests all come back with 400mb+...
HiSmart Hub Plus seems to default to WPA2. Should I change this to transitional and, if I do, will it be easy enough to revert
Hi, I have ordered EE fiber for our new house which we will be moving into at the start of the new year, in our current house the internet is with Sky and is in my mother in laws name, in the new house with EE it will be in my name (Mother in law is ...
Hi, I have just assisted my mum in registering to switch to EE. She has got an installation date and my question is.When the Virgin Media was installed 18 months ago, a new full fibre connection was installed to her house the first of any kind.. This...
I haven't been able to connect my smart plugs to my new EE router since I got it over a month ago. I previously had 7 smart plugs and switches with my old BT hub but the new router has been a nightmare to comnect.I have tried switching off 5Ghz tempo...
I recently had problem with router. As part of the EE investigations an Openreach engineer tested my line at point of entry into the house. He decided to replace my ancient phone socket with a new Openreach Master Socket 5C. Router fixed by new PSU, ...
I have several Lenovo Thinkpads X280 all running Windows 11 25H2. They are connected to an EE Smarthub Plus with either ethernet or WiFi. Intermittently when they are connected, they show Unidentified Network, not the EE hub. This forces Widows to co...
Hey,I've recently moved over to EE and just set up my new Smart Hub (black one). I've got it all up and running but having issues with removing devices from the admin page on the router.Wondering if this is just the norm for this router or if I'm mis...
I've been trying for days to find my account number, I can get on my account via the website but it will not let me see my account number or my bills. I've been with EE for a year now (BT before) but never had a bill either by post, text or email so ...
Been on the Busiest Home bundle for nearly a year, with the WiFi 7 router. All has been working well up until the last few months.I have a lot of smart devices, these all connect to the 2.4ghz network, recently (in the last two months) devices random...
