Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Have they stopped making BT Broadband customers switch to EE Broadband? My contract was due to finish on the 10th of this month & I was offered the same type of plan as very happy with it for a cheaper price for two more years, received a new BT Hub...
Hi, I have just changed to EE, and connected the broadband. It’s visible on our devices for us to connect to WiFi.As soon as I try setting up the app, the app can’t connect, and the EE WiFi disconnects from all connected iPhones, Mac’s, TV’s etc, and...
Hello, Last two months my wi-fi started acting differently. It has fast speed which is good for downloading files, however when I try to do something that requires real-time exchange of data like a live stream, video call or online game, it lags ever...
I have just switched from BT to EE. I still have the same BT router and smart wifi discs. I cannot get neither the EE app nor the BT app to connect to the router so cannot see the network connections and signal strength to relocate discs. How can I c...
Hello, I'm a network engineer, and my background is in networking. At the moment, I have Virgin broadband (residential) with my own firewall (Palo Alto). Virgin doesn't offer a static IP, but the IP hasn't changed in about 2 years. I put the Virgin h...
Hello,My activion day was yesterday and my smart hub plus has been flashing orange, I've turned it off and on multiple times and I've checked the wires multiple time, I've spoke with ee and they are sending an engineer next week but I really need my ...
Hi, i recently purchased the Premium mesh to replace the Mercusys Wifi 6 that i had. I've connected it all up to my EE Smart Hub Plus wifi 6 hub and I cant get the mesh to push out 802.11ax, only wifi 5 802.11ac on my wifi 6 compatible devises.
I am trying to switch my broadband contract from Ee as they can’t provide full fibre broadband with a phone. When the new provider tries to switch they get this message. The customer's data held by their existing provider will not allow a successful ...
I've just renewed my contract and been migrated from BT to EE. Can I keep my BT email addresses at no extra charge? This wasn't mentioned and yet I read if you leave BT (I was not given a choice in the call -simply told migration was the way on renew...
Hi!I use a software called Source Connect - this needs port forwarding enabled to operate correctly. I have configured my settings on the hub (see attached picture). Been through the support with the software company but the port forwarding is not op...
