Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, My new phone for the landline has never worked. I've tried contacting EE but had no luck
I recently joined EE with the wifi 7 smart hub pro and a smart wifi pro extender. the agent in the ee store I would be getting 2 extenders but I only had 1 sent. Should I have got sent this or did the agent make a mistake?Thanks
HelloDoes anyone know how to set up ethernet backhaul with the smart WiFi pro?
I’m thinking about taking out a home broadband package with EE but require a static IP address. Does anyone know if EE broadband has a static IP or uses CGNAT?
Hi All,I'm currently on an EE FTTP 900 connection, but the wifi coverage is poor, my house is solid brick and my current BT discs are dying - does anyone know if I can purchase a smart hub pro 7 and replace my smarthub 6? I'M also waiting for a new p...
Hi, I have an EE SH31B Smart Hub and I'm trying to connect it up to my Asus TUF Gaming AX3000 V2 router. I have set it all up in the same way I have with previous broadband providers, except the WAN light on my router is red - indicating no internet ...
EE took my money, gave me no internet, no help, and no compensation.I became an EE customer less than a month ago, after being pressured into signing up in-store while I was there for a completely different reason. Within this short time, the service...
Folks, are there any outlook to be improving the line speed in Greenock PA16 Finch Rd, Merlin Rd and Mallard Crescent areas. 32Mb/s is all right but it's easy behind the times when you have 2 kids with PCs, consoles and we all watch Netflix and Disne...
I was a BT customer for many years. I was lucky enough to get full fibre 900 Mbit a few years ago, and it's great, but has always been let down by the lacklustre BT SmartHub. So I have been waiting and waiting for the EE Wifi 7 router and it has fi...
