Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've had my current EE router for a number of years now. It's the one with a black plastic strip down the centre of the front that carries the lights. Over the last couple of years I've had problems with my internet dropping out at least five times a...
Every single night our netflix (or whatever video streaming service we are using) starts to buffer constantly starting around 8.30pm and becomes un watchable (we didn't have this probem with our old provider Virgin) - it's like EE have flipped a swit...
Hello,I have a EE Smart WiFi Smart Hub Pro SH40J Router and it works fine but have issues with the router on Windows 11 24H2 in wireless connections it lists my printer but the printer does not connect to the router, have reset the printer but no goo...
I'm moving from NOW to EE, and the fastest option available to me was Fibre 50 (no doubt due to my download speeds being below 50Mbps, whereas the rest of the properties around me in the cul de sac have significantly faster speeds).However, my typica...
For the past week, between 7-11PM, my download speed has been very low, between 150-300Mbps. I’ve restarted my ONT, my 3rd party router, I’ve even plugged in my EE router, and the app says I’m receiving below the guaranteed speed of 1.3Gbps.Throughou...
I used to get 1.6Gbps+ all the time, I have all the right equipment that supports that speed, such as 2.5Gb router, switch, WAPs, etc.I used to receive 1.6Gbps download ALL THE TIME, AT ANY TIME, until a few days ago, when my speed has gone down to a...
Hi, looking for abit of help my internet has stopped working and my EE router is stuck with a green light and flashes once ever 20 secs I have phoned EE and they have told me it's the power cable which I can't understand if the router is lite up I ha...
Today for no known reason our WiFi disconnected. We did the usual steps to reset and connection was made again which lasted a couple of minutes and disconnected. We have now reset the router and modem multiple times and are still unable to maintain a...
as the title says, the ee wifi hotspot i use is gone. i pay for broadband at home and use the hotspot when i stay with my grandma, which may be for days or weeks, and i rely on it fully whilst im there. after using it for months i have noticed that t...
@ In our family home we have had the same landline number for over 50 years. My brother whilst living at my mums house after my dad died took over the phone account and has had with landline, broadband and mobile. My mum now wants to have the account...
