Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there, I’m a BT customer but can’t access the EE Wifi (as in general roaming wifi). When I click on ‘Log in now’ (below ‘Already a customer?’), nothing happens. The box to log into the wifi doesn’t appear.I can log in on my phone, so it’s just my ...
I've quite recently joined EE, and was supplied with the Smart Hub Plus.Everything has been fine, that is, until today when I started transferring files between two Windows PCs over WiFi. Ever since I first had WiFi, I've never experienced such a tra...
I have just switched a few days ago from BT to EE and still waiting for my new EE router to arrive. I currently have a BT Smart Hub 2 BT-76ACS6 Do I need to contact someone? I am on Fibre 50
Hi can anyone help me?so I’ve had no internet since last night and contacted EE by phone and they were sending me out a new lead last night for it to be delivered today I’ve had no tracking information on when it’s coming does anyone know how I can g...
I have a wifi pro extenders that will not connect to the hub. Also, when I can finally get it connected to the hub and I turn it off at the wall and back on, it's no longer connected.I have tried connecting via ethernet and the light goes Aqua. As so...
hi, i can see some of the devices are connecting to 2.4GHz and some to 5.0GHz but on my wi-fi option, there’s only 1 and doesn’t specify 2.4 or 5.0 i need to use 2.4 connection to set up my air purifier… and not sure why my macbook is connected to 2....
For the past couple of weeks I've noticed my download speeds dropping significantly during evening peak hours around 6-10pm ish. I pay for the 1600 Mbps service with a minimum guaranteed 1300 Mbps speed.I've logged speedtest results for the past cou...
This service is a nightmare. Used to run EE normal broadband which was fine. After installing fibre signal was so poor we switched to the fibre and speed is never at the levels guaranteed.
Hi, I noticed from the EE order that I need to return the old Smart Hub Plus to EE; otherwise, I will be charged for failure to return it after the deadline has passed.I moved from the Broadband 150 version to the Broadband 300 version today.Okay but...
On taking out broadband with EE, the fastest option available to me was the Fibre/Essentials 50 option. I was getting a max of about 45 Mbps down, and 11 or 12 Mbps up, prior to joining EE.Because I didn't want the upload speed to be capped at 9 Mbps...
