Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am writing to make a formal complaint regarding the poor quality of the television and broadband service I have received from EE. It is unbelievably bad in every sense.bad service and event worse customer service. For a prolonged period, the televi...
I have received a letter from EE saying someone is trying to take over my broadband and to let them know if this ok. It is NOT ok, but all the contacts that give me are for the damned automated service which has no option for stopping someone taking ...
Been 3 months waiting on civils to bring fibre cable 30ft from pavement to house! 4 missed appointments!! No obstruction or permissions needed, straight run from pavement to home. The latest contact was 21/8 when I was told all was well for the follo...
HelloI have full fibre 300 to the premises and Wi Fi extenders installed which have been brilliant - until now!The speed to the house is fine according to my mobile but the speed to my desk-top computer keeps dropping out or being alarmingly slow so ...
I have been applied for new hub replacing with damaged one. It was not my fault for .Already received mail from EE for further step. So my question is may I need to pay anything to send old one back at post ?
So I had a houseguest recently when I was away for the weekend, I come home and shortly after they've left I go to get my WiFi card out of the router as I need it for my Xbox, I can't find it anywhere and was wondering if anyone has ever lost the WiF...
Hi I keep losing my EE WiFi connection. I have phoned 150 but just cannot get through to talk to them. They keep sending texts saying I will be charged. I am sure it’s a scam because they said I have to pay charges. What do I do when nobody answers ...
Why won’t Ee accept my move from bt because I have had battery backup provided by BT and until recently supported by both ee and Bt ?
Pay my broadband bill can any help me
Had perfect fibre to the property connection since install 4 months or so now. Today we had a MJ Quinn van parked outside and their engineer up the pole. He was there a couple of hours. I had a feeling mine would go off and it has. I’ve spoke with EE...
