Sh-31b and Sh32b smart hub differences?

[Martin_confused]

Hi, 

just happened to notice that EE are currently sending out two different smart hub plus models. The 31 and 32 versions? 

are there any differences between them - benefits/weaknesses? 
not sure why they would be labelled differently if there aren’t any differences. 

[Martin_confused]

Further information - the model numbers on the label are 

F5394-CP EE for the Smart HUB SH31B

and

F5394-P EE for the Smart HUB SH32B

[JimM11]

@Martin_confused Do you have both to compare ?

[Martin_confused]

I do currently have them both due to a screw up during migration from BT (don't ask I am still wading my way through that).

I have to send one back and obviously don't want to send back the wrong one.

I rang 150 and asked the agent after a tortuous hold period but TBH I am not sure they even knew there were 2 different models and so I am not confident in there answer and so thought I should ask on here. 

The 32 model arrived first and the 31 model arrived second. I was also advised by the sales rep that I could just return whichever one I wanted because they didn't care but she TBF didn't know the models would be numbered differently. 

[JimM11]

@Martin_confused I got the box with your first description the F5394-CP EE for the Smart HUB SH31B and also has a description for fttc connection that i DID require so had the DSL cable and filter which i did not use, and there is a box (without having those items) but do not know what would be on that box, not sure if the label on bottom of the router is different but as you have take a look see. As to your second desc, no idea...

Took quick look, so bottom label does match coding for label on carboard box.

And if you happen to have a BT Smarthub 2, then do not be too quick to send that back until you are happy with the EE router.

[Martin_confused]

Thanks. 

We already had fibre to the house from BT and we initially moved to 1.6Gb fibre on same connection, different ONT box.

We now are forced to go back to a 900 connection albeit with EE and so they have sent the kit out again because that is how their automated process works. 

That should also be as a fibre to the home. 

It sounds (worringly) if the order is now possibly placed to move us to a FTTC connection if that is what this router is for. My paranoia is based on the experience so far which is Homeric already. 

Sounds as if I will need to just double check things are correct on the order to ensure that it doesn't all close down in a week or so... 

If anyone else from EE can be more specific about the boxes please let me know. I am just surprised that I can't find any specification sheet for the hardware models - can't remember that ever happening before. Google knows nothing apparently about it either. 

[JimM11]

@Martin_confused Can you take a picture of both labels on the outside packaging if possible and post. You could also tag someone from forum CS, they may have more insight for you. And the F5394-CP EE for the Smart HUB SH31B can run the 900mb/s on Ethernet at full speed, and faster on a wi-fi(6) device, but the speed is limited to the fibre package purchased. 

The label with fttc on it if i remember did have an ethernet cable in the box, so it covered both for connection type... FTTC requires a possible filter if there is no master socket for the DSL connection type that has the newer rj11 connection, if someone is unlucky and has an older socket then they could be kind of stuck. YOU have nothing to worry about. 

[Martin_confused]

The first router I received was supposed to run 1.6gb to the house but wired speeds were limited to 1gb ports in the router (in terms of a single device speed) but the wifi should have handled up to 1.6b. The GB port limitation seems an odd choice by them. That was the '32' model. So maybe they are just downgrading the router as well as the line speed to the house. Not sure. I have rung since my last post and got through straight away. They confirmed that regardless that the order remained for Fibre to the house which is the main thing. 

We want the 1.6gb speed but can't have it due to sales systems constraints would preclude Hybrid connect and EETV packages. Weird but true.  

I won't post pictures of the base mainly because I can't easily access the installed router where it's positioned without a lot of hassle but pretty sure it was the standard label with the model number shown above ,password etc etc. i.e. it won't help. 

Cheers - appreciate your help. 

[JimM11]

@Martin_confused If you have already installed a router, and you posted that they don't care which one you send back, then as suggested tag someone from EE CS forum support or send them a PM, they may have a better insight for you.

[Neil-O]

@Martin_confused I don't believe there are any performance or technical differences but I'll ask the Hub team to be sure, we'll post back when we have an answer.

Thanks

Neil