Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Been running the smart hub PRO for a week now and finding it pretty Sh?t.Connected devices, well I have all four ports on the back of it connected but only one port shows things connected.My phones connected to the wifi but again not showing up under...
Getting texts saying broadband bill is ready but can’t find it anywhere
Hi, can anyone help or offer any advice please.I'm an old BT fibre customer, migrated to EE. I have a fibre package with 500mb down, 73mb up (that's what I'm paying for).11 days ago my service died overnight, no PON on the ONT. Since then 'BT' have s...
Ok, just got the smart router. Got a Samsung tv. Go to wireless and says use WPS, which I do then it’s generates a pin which has to be inputted into the router. Open the router settings on my computer but where on earth do you put this pin ?? Any hel...
My name is Norman. We were switched from Plusnet to EE last week. Until then, anybody answering the landline could get somebody else to pick up another of the handsets and join the conversation. Now, only one handset will work at a time. Calling 150 ...
I cancelled EE broadband in the 14 day cooling off period. I have sent the equipment back. I have proof of posting and there's tracking on the Royal Mail website to say it has been delivered to the destination postcode, which is Yorkshire XX101BT. I ...
Hihow do you get through to these idiots I left Sky broadband as EE said they would pay my last Sky Bill and I wouldn’t need to do anything 3 months down the line and they haven’t paid it. Asking me to send them my final bill which I done 6 times I e...
Hi everyoneI had cable broadband installed into my home on Wednesday 11th June 25. The engineer did not do a great job. He drilled the access hole for the cable through my exterior wall only to realise that he had drilled directly into another wall !...
I’ve recently transferred from BT to EE. I’m on full fibre 500 with minimum guaranteed speed of 425.I’ve tested the speed via multiple means (varied times of day, wired, wireless, multiple devices, multiple websites / apps). The speed is never more t...
