Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45655 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88888 Views
  • 11 replies
  • 12 Helpful

EE CEO refuses to email me

I am v new to EE albeit a long time user of BT WiFI and landline. I requested EE CEO assistance by email 48 hours ago Neither he nor any one on his behalf have replied. I am expected to pay £80 ++ monthly for WiFI & landline (non-business) on a 24 mo...

quintain by Explorer
  • 8322 Views
  • 14 replies
  • 3 Helpful

Smart3 Upgrade

So, I take it that there has never been an answer to this question that does not involve using a Smart Phone to configure the Device Names? I just upgraded today to a Smart3 - I have been putting it off but got persuaded that I need to do it due to n...

Engineer hasn't arrived for appointment

I was spose to have a ee engineer come today between 10am and 12 pm . When bt eventually referred you they told me I will have a we engineer today between 10am and 12 pm they told me to leave ee equipment unopened I have disabilities learning difficu...

4 days and counting without broadband

It has been over 4 days since our broadband has come offline. EE has done NOTHING to resolve it; their service reps repeatedly lied about the nature of the issue and that there were Openreach engineers out to service it.  Lots of business, work and e...

Mh1248 by Investigator
  • 570 Views
  • 6 replies
  • 0 Helpful

Billing issues

They are lying, thieving Bs.  Bit anyone on this platform will already know that.  We just have to make sure we tell everyone we know not to switch.  I’m out of pocket £147.10 after being told they would pay sky penalty fee.  Liars.

Router page - renaming connected devices - how?

Hi, having recently switched over from the BT Smart Hub router to the EE Smart Hub Plus, there seems to be no way of changing the devices names connected in the router page, such as connected Printers, Tablets, Phones, TVs etc,For example a Laptop is...

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monitorcurve by Established Contributor
  • 4235 Views
  • 13 replies
  • 9 Helpful

Resolved! Can a Smart Hub SH32B be used as a Wifi Extender?

Hi AllCan a second Smart Hub SH32B be used as a Wifi Extender and connected to each other via ethernet cable? If this is possible please could someone give me the instructions in the 'For Dummies' language. I appreciate any help on this subject. 

Mark165 by Investigator
  • 512 Views
  • 2 replies
  • 1 Helpful

WiFi Enhancer - account missing assets required to add

I was hoping someone might be able to help my make progress in adding WiFi Enhancer to my Full Works 900  plan. I know that I need to pay extra to add it (£5?) but the app, website, and even the customer service team can't do so, it just cycles round...

Metal82 by Visitor
  • 552 Views
  • 2 replies
  • 0 Helpful