Broadband & Landline

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

Resolved! How can I extend my broadband contract by one week

I have agreed a new broadband contract with another company but their is a 7 day gap between contracts - how can I extend my EE contract for that period?

Smart Hub 3 (SH31b) Smart hub Plus USB Sharing

New customer, here and after having FTTP installed I've opted for EE.On the package I bought I was given the Smart Hub Plus (some may call it the Smart Hub 3 or SH31B)I'm unable to use the USB Sharing and after checking various forums/community chats...

NEW to ee - problems

Router has a constant flashing green then white light..help? can you

EE Smart Hub Plus, Raspberry Pi running PiHole and Unbound, with TP-Link Mesh

After a bit of fiddling I got this all working nicely, so I thought the info could be useful to others.EE Smart Hub Plus IP: 192.168.1.254Raspberry Pi IP: 192.168.1.253 (static IP)I did a fresh install or Rapbian Lite on a RaspberryPI 3B.Installed Pi...

Don’t know broadband account number

How do I find out my broadband account number I am trying to pay my bill

WiFi connections is lost

Hi I run a small business and rely heavily on my WiFi I can’t get connected saying it’s unavailable I’ve tried resetting the router and all the other normal steps is there an out of hours number I can call as I need my WiFi on to deal with tomorrow’s...