Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44202 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85567 Views
  • 11 replies
  • 12 Helpful

My mum needs her home phone to work!

After many hours of phone calls to every call centre in the world (it seems), my mother still has a non operating home phone.The equipment is not fit for purpose and simply doesn't work. When will you provide suitable hardware to allow her to make an...

Resolved! Unlimited data mobile SIMs

Having mobile broadband states that you can have unlimited data mobile SIMs. In the important information it states:New and re-contracting EE broadband customers can add unlimited data mobile SIMs from just £10 a month (for SIMs with capped speeds of...

gtwr by Valued Contributor
  • 2117 Views
  • 14 replies
  • 6 Helpful

EE Money Expert

Had a door to door sales man knock on the door yesterday. Usually I turn them away but as we have having been having difficulty with our Internet from another provider It sounded like a great opportunity to switch. However after phoning my Internet p...

Resolved! Broadband but no wi-fi with EE Smart Hub Plus

Initially had BT hub but during transition to EE they asked if I’d like a Smart Hub Plus. No extra charge, faster broadband so I said why not! Big mistake New hub worked for about ten days perfectly fine, then on 25th March everything gradually stopp...

IPv6 - static, sticky, dynamic

I understand a /56 prefix is allocated for each connection.With IPv6 SLAAC is often used for devices to allocate their own addresses within the prefix.My question is whether the prefix offered to clients is fixed (always the same for me), sticky (in ...

planetf1b by Established Contributor
  • 463 Views
  • 2 replies
  • 1 Helpful

Resolved! Smart Hub SH31B WAN socket

Could someone advise me please, what is the function of the WAN socket when the Hub is connected to the ONT?  And does this function change when DHCP is turned off?Many thanks!

RG999 by Established Contributor
  • 759 Views
  • 8 replies
  • 3 Helpful