Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I am having an absolute nightmare transferring my 1.6Gbps package from my current address to my new address. Is is a very long story but essentially I rang 3 weeks in advance as I should have, booked in an Openreach visit to replace the ONT, and...
I've been a happy BT customer for 2 years without any problems. I used the BT app to block all inappropriate websites so my young daughters couldn't access:) pornography and inappropriate websites they may come across on the world wide web. ) Social ...
This is the worst broadband and internet phone provider I have ever encountered! I cannot get onto the Hub manager through the page nor the app. And you get promises to phone back which never happen!I have tried all the suggestions and got nowhere.
Recently upgraded from BT Full Fibre to EE 1 GB broadband; speeds at Hub are great still browsers are taking excruciatingly long to load any page. Tried clearing cache and cookies, no joys.Any recommendations greatly appreciated Best
Hi everyone,I hope this topic will help some of you who have EE Pro Router that you can have a even greater WiFi experience.Not a lot is known about this feature that I'm going to explain to you in regards to TX Power levels. Now this would be a usef...
I undertand that to upgrade to EE's 1.6 Gbps service, I'd need an ONT upgrade to one with 2.5 Gbps ethernet ports. Can anyone tell me the dimensions of that ONT, please?
Hi.Been happily sending a daily FTP zip of my website's database (100Mb) to my local (home) server since 2012, via BT and then Virgin Media.Since I switched to EE full fibre 500 in late July, no data has been reaching my local FTP server, though my l...
Why is my EE BROADBAND SO SLOW WHEN THEY SAY THERE IS NOTHING WRONG WITH THE LINE
Hi, just happened to notice that EE are currently sending out two different smart hub plus models. The 31 and 32 versions? are there any differences between them - benefits/weaknesses? not sure why they would be labelled differently if there aren’t a...
