Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Anyone have any tips on getting through to an actual human? Is there a shortcut? I keep being cycled through options and eventually 150 hangs up and a diagnostics bot text messages with two options, neither apply. It seems impossible to get to human....
Agreed with EE that my direct debit was cancelled and I’d pay on the phone on 28th payday. Also was promised an immediate refund for international roaming which was tried unsuccessfully by customer service to resolve my 4G internet not working.Just w...
My landline has stopped recieving calls and placing calls. It was working fine last night.When I dial out it says this number is temporarily unavailable, and when i dial my mobile (not EE but another provider) it says this number is unavailable.My br...
Is there anyone else other than EE providing 1.6Gb/s via Openreach? I want to change supplier as the Smart Hub Pro WiFi7 does not perform as it should and promised firmware updates to fix the issues never materialise. The premium in Busiest Home for ...
I have no landline all day today. It keeps disconnecting every couple of minutes.Is there any problems with EE?
So I’m trying to get an open Nat in my Xbox Series X. Trying to set up port forwarding, I’ve gone into the router page, to firewall named a new port forward rule Xbox. In the external box I put 3074 to 3074 and the same in the internal. I select UDP ...
After changing from BT to new EE broadband and landline account there was an outage. I now seem to have the landline working but when I call my own mobile it does not connect but looks like the mobile is engaged on another call and the mobile is not ...
Hello,My EE broadband contracts last day is tomorrow (23rd July), I'm on old broadband deal getting there 144mbps fttc service. If I stay with them on the current speed the cost will go from £34 to £44 with a deal or £47 without but will go up again ...
I have a similar problem to previous posters but cannot see a cut and dried resolution. I've been with EE since the middle of June 2022 and initially everything was fine until about 4 days in when my wife's (works from home) connection through our ho...
I've have just changed over to the EE smart hub and I am now having trouble using the scan to folder function on my printer. I have set this up identically to my Sky router previously, but something seems to be blocking it. I am now thinking this may...
