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Neighbours Wifi

cd1009
Visitor

‎02-10-2025 12:19 AM

Hi, I recently signed up for broadband, and my next door neighbours have received a notice from their  provider (BT) to say that their broadband will be stopped because they’re switching to a new provider. We believe this to be due to my sign up next door, but obviously I want the wifi for my house, and they don’t want their contract to end. How can I fix this please? 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎02-10-2025 01:20 AM

They should tell their ISP that they refuse any takeover of their line & you should get on to EE urgently to correct the addy you told them you wanted BB at.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP