Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I have just called BT to get their "Fibre 2" -24 month contract for 72-73Mbps download speed and agreed on activation for 26th of July. When logged in on the EE account it says my direct debit billing is starting on 18th of July. Can someone expl...
HiIs anyone experiencing the same? I returned my EE broadband since 8/04/2024 but EE still took my £85. I rang customer service MANY times since my money was taken. First time they said the order hadn’t been marked as arrived. The customer service t...
I have an EE box connected to my Panasonic TV that works well with apps like Netflix but I would like to connect it to my iPhone SE. I have Googled it and have been told to add my phone wire to the green port on the back but when I unplug it it turns...
I've recently upgrade our broadband to full fibre 500. A technician came and was only able to do half the job beacuse aparently we have a blockage somewhere and he said he called someone else to come and finish the job (but didn't say when they would...
Quick question: can you move devices from 5g to 2.4 on ee router?Hi all,EE broadband signal is poor just now and I'm WFH. Ive logged into router and there are 9 devices using it just now with 7 on 5G and 2 on 2.4. Im assuming if i can move a few of...
The internet connection has been cutting out over last few days, I cannot find the link where I can report it online and the service checker isn’t working online, any help would be appreciated. Thanks
Hi I left EE broadband and my final bill is overpayment. How can I get refund. The customer service twice cut my call off when I ask for refund.
Hi, I'm currently running a Home server on my EE Home Broadband (Ubuntu Server 22), and when I try to access the public IPv4 address, it leads to the web interface of the router? Note, it times out whilst trying to connect via an outside network, but...
I'm considering upgrading to FTTP. I have been told that the new router for the FTTP is not compatible with the 'white discs' that I am currently using. I need these as we have an old cottage and getting the wifi in some places is impossible.Can the ...
