Broadband account would link with my ee phone account

[amylmoore]

 everything is set up but still saying this in app 

any ideas? 

[Michael_D]

Hi @amylmoore 

Welcome to the community.

When you say everything is set up, do you mean your broadband is now active, but it is still showing the pending order in the EE app?

Michael

[amylmoore]

Yes that’s correct 

[amylmoore]

Yes that’s correct
Sent from my iPhone

[Michael_D]

Thanks for confirming @amylmoore 

When did the broadband go live?

Michael

[amylmoore]

2/3 months ago. 

[Michael_D]

@amylmoore If you login to your account through the EE website and choose the orders section, do you see the same there?

Michael

[amylmoore]

No, it shows this. 

 

[Michael_D]

Thanks @amylmoore 

Are you able to view your broadband account details on either the app or website or is it just taking your to the order screen?

Michael

[amylmoore]

Just order screen