Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44113 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85352 Views
  • 11 replies
  • 12 Helpful

Smart Hub is disconnecting

My Smart Hub is playing up I have downloaded the following stats but haven't got a clue what to do next. Product nameSmart RouterSerial number2.01E+09Fireware versionv0.05.02.02081-EE (Wed Feb  8 11:32:48 2023)Board versionR01GUI version1.2 06_07_202...

Shaw4 by Visitor
  • 371 Views
  • 1 replies
  • 1 Helpful

Broadband

I have just had bill for my broadband but was told I would get this months free because of problems I have had

Fault with our Landline for 5 days

We have been 5 days now without a working landline and it has already been reported to EE.    How can we actually talk to someone (a real person) to get an update?   We keep getting passed to Open Reach then back to EE and no one appears to able able...

Moving to a flat with EE but don't know how to start

Hi community,I'm new to the UK and just moved to a flat where I found a EE smart hub already working. I want to use the EE broadband service but don't know where to start... Plus, I don't have an EE account.I checked the availability of EE in my area...

Bojabo by Investigator
  • 599 Views
  • 4 replies
  • 4 Helpful

Eetv

Hi Anybody know when the return of eetv is coming ?  I hear its taking over from bttv .

Grace2020 by Investigator
  • 1082 Views
  • 21 replies
  • 2 Helpful

Resolved! Smart hub and bridge mode

Hi All. Been an EE customer for ever. We had FTP installed and EE couldnt provide a service where we kept our phones, so we moved to BT. When i signed up, i told them i was using my own router and BT said the could accommodate this...Turns out they c...

Markvk by Investigator
  • 11355 Views
  • 12 replies
  • 3 Helpful

Cannot dial out on landline but can receive

Part way through dialling a number .... I get a continuous, dial?, tone.The number being dialled can be either a landline ( even 0800 ) or a mobile number, Incoming calls can be received.There is no P/T switch on the phone.Any guidance please?

Katy62 by Investigator
  • 832 Views
  • 7 replies
  • 5 Helpful