Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My Full Fibre Internet went down yesterday around 12.30pm - PON light red. The service status said network issues in the area expect service to resume at 5.39pm yesterday. It's still on red. I've called ee a couple of times with them repeating its a ...
Bit dissapointed with EE, Openreach website says the 1.8 Gb connection is available to me in our area, so i contacted & asked if i could upgrade was told it was only for new customers taking the busiest home package, this seems extremely strange as i...
Everytime I log into the Broadband Offers Page - I get this error. It’s been doing it for weeks!Does anyone know how to fix? Or is it having to call?I currently have 4 Sim Only’s with EE and wanted to add the 1.6Gb broadband package.
I have recently moved from BT to EE for broadband and digital voice. Although EE sent me a new router and smart wifi devices, I have retained my original BT Advanced Digital Home Phones with Alexa. I've re-registered these phones to the new router, a...
Anybody else having broadband issues lately?
Any known outages in the area CM1 today ?
I recently git the 1Gbp full fibre and had to relocate my router which means I have poor WiFi signal in my upstairs rooms. EE unfortunately didn't offer me their Smart wifi as part of my signup and now I am kind of stuck on how to boost my wifi sign...
So two things I need to have my main point rewired to another room had my garage converted to a gaming room and having my PC hard wired to the router is what I want to have done, how do I get EE to come do this for me?I upgraded to full fibre on Frid...
Hi All, I Have been a loyal BT customer for countless years and was eventually assimilated into the EE fold. Part of that was the issue of a new Smart Hub, and assured would be a seamless transition.So prior EE had a full fibre BT package and Hub a...
Posted in the open: @Eg01103 wrote: Hello I have parental control set on my new ee router and my sons devices in a group with time limits. But after switch of time xbox stil shows on line until I pause this groups wifi myself in the app. I am aware t...
