Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I recently git the 1Gbp full fibre and had to relocate my router which means I have poor WiFi signal in my upstairs rooms. EE unfortunately didn't offer me their Smart wifi as part of my signup and now I am kind of stuck on how to boost my wifi sign...
So two things I need to have my main point rewired to another room had my garage converted to a gaming room and having my PC hard wired to the router is what I want to have done, how do I get EE to come do this for me?I upgraded to full fibre on Frid...
Hi All, I Have been a loyal BT customer for countless years and was eventually assimilated into the EE fold. Part of that was the issue of a new Smart Hub, and assured would be a seamless transition.So prior EE had a full fibre BT package and Hub a...
Posted in the open: @Eg01103 wrote: Hello I have parental control set on my new ee router and my sons devices in a group with time limits. But after switch of time xbox stil shows on line until I pause this groups wifi myself in the app. I am aware t...
Hi. I have recently tried to access directly an SW30A WiFi EE extender. It doesn't have a web interface, it doesn't respond to telnet nor SSH, it doesn't advertise its IP address, even though a network scanner revealed a 192.168.1.222 address. It's b...
I returned old bt kit on 27th August, it was delivered to EE on 29th August. I've not had confirmation you have received it. I can't text or email as both are do not reply.
Just gone online to view & print off my latest Broadband bill and it has totally disappeared from my account. I have followed advice on the EE community by going to the "Manage Numbers" section in my Plans & Subscriptions. I can locate my broadband...
Hello, I was dubious of changing things around when BT joined EE a while back. However I think I may be paying too much? And it may be better to just have (consolidate) the one? I am a bit old fashioned due to experience and I do ...
EDIT: Fixed. Turned out to be my faultI was convinced to move from BT to EE. I had a 900G BT FTTP (fibre to the property from Open Reach), and swapped it to a 900G EE FTTP connection. My BT connection was flawless, low latency (4 ms to Google) and ...
I was with Plusnet owned by BT previously virgin many loss of service so no internet Plusnet no problem but BT shut down Plusnet mobile then BT sports so moved to BT to be fair more expensive but no problems then BT shut down/sold BT sports and remov...
