Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45932 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89422 Views
  • 11 replies
  • 12 Helpful

Cancelling EE broadband

Can I cancel my broadband contract? I've been with EE for so long and I just can't afford to pay anymore. I know the price just keeps increasing. How can I do this and do I have to pay fees? 

Ee didnt cancel old provider

Hello. I switched to ee broadband last year from sky. Had the open reach team come and put fibre to the house and set it up. I have this morning noticed that sky are still charging me for broadband, I'm sure ee told me they would do this. Where do I ...

Switch from BB to EE

I am looking to switch my BB & TV Package from BT to EE. I priced up on EE website @ £78.99 for the package I wanted. When I phoned EE to change they said I needed to speak to BT who would handle the switch. I spoke to them giving the details I had p...

Peter3629 by Investigator
  • 318 Views
  • 1 replies
  • 0 Helpful

Disposing of modems

How do I dispose of an old Orange Livebox? When EE sent me a new router recently, they said if I had a Livebox to dispose of it safely. But I'm not sure what to do with it. I'm assuming there is no info stored on a router so I don't have to do anythi...

Coz21 by Established Contributor
  • 452 Views
  • 2 replies
  • 2 Helpful

Contract length left

Hello, I am currently outside of the UK and would like to find out how long I still have left on my contract and by when I would need to inform EE should I wish to cancel. Since I cannot call at the moment, what is the best way to go about this? Than...

BorisAk by Explorer
  • 602 Views
  • 10 replies
  • 0 Helpful

Norton anti - virus,

Can some one please tell me  if my Norton Anti - Virus software which has 15 licences and free for life on BT broadband will apply to EE broadband, or is it just a one year licence which needs renewing every year. 

EE app instructions

I have repeatedly tried to merge my phone and broadband with no success. It takes me to a faulty page and any broadband query is met with "broadband is not available in your area ( well miracles do happen as I've had it for over 5 years)As my contrac...