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Exchanging BT Hub for EE.

Sircas
Investigator
Investigator

‎16-11-2024 07:08 PM

Hi all,

I was recently transferred from BT to EE after the end of the contract. I have NEVER had any issue with BT when I was with them. However, the moment my transfer was complete, things began to head south—intermittently losing connection and sometimes for up to 30 minutes. I am still using the BT hub.

I have been advised to swap the BT box for an EE one. My question to those that have done the same is, What is the experience like? Will the EE box resolve my connection issues?

Thank you.

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎17-11-2024 02:19 AM

@Sircas : Which EE BB plan are you on including its speed? Have you been provided with an EE router? If so, which (read its label)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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