Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44775 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87009 Views
  • 11 replies
  • 12 Helpful

Resolved! FTTP battery backup for phone etc?

Does EE offer a battery backup for their FTTP offering so phones and other IP connected kit can continue to work in a powercut? I'd be interested in any experience that people have?ThanksChris

chrisru by Investigator
  • 765 Views
  • 4 replies
  • 2 Helpful

Resolved! Absolult useless app and website

Anyone knows how can look up my account number? Nothing on the app or website if call stuck in same loop need account number or land-line. Don't know any of it. Any number actually someone pick up the phone??? 

No internet

Engineer has come out today so I can go live, does it normally work straight away? Any advice will be much appreciated.

shezf23 by Visitor
  • 333 Views
  • 2 replies
  • 1 Helpful

EE broadband Difficulties

Hi there, having a few issues with my broadband not reaching the upstairs office too well. It's Fibre Plus (as better is no available in my area yet) but I don't believe it should be struggling too much upstairs. I remember there used to be an option...

baggy44 by Visitor
  • 412 Views
  • 2 replies
  • 1 Helpful

CWMP: HDM socket opened successfully.

Hello, I have minor understanding of:'CWMP: HDM socket opened successfully'.My technical log is flooded with this, logs are minutes apart at different times of the day but usually notice more in the evenings, when I'm watching the box! Is it possible...

Dookss by Contributor
  • 2684 Views
  • 6 replies
  • 1 Helpful