Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44333 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85891 Views
  • 11 replies
  • 12 Helpful

smart router and 3 smart discs how long do i pay

i have the smart router and 3 discs, i know i am paying extra for these discs, my contract was for 24mnths, do i stop paying for these discs then, and they are mine to keep, so when i renew my contract i will not have these charges as well.

nosscar by Contributor
  • 431 Views
  • 1 replies
  • 0 Helpful

Getting my landline back??

I had BT and recently switched to EE for my broadband.  BT had "gone digital" and the handset now does not register with my EE router.  Is there a setting / fix for this? Thanks, Andrew  

Internet Drops Since Moving to EE

Hi,I have recently moved to EE from BT Broadband. I had no issues when I was with BT but since making the switch I have noticed my connection drops daily at approx. 12:53pm. The lack of internet last about 1-2 mins. I have checked the router when it ...

Dropping connectivity

Both myself and husband are now working from home and we have noticed our BB keeps dropping out. Can we do anything about this. Do I need to buy a booster ?

Cancellation of broadband.

Got convinced in ee shop to change from bt to ee, since then broadband is too slow to do anything with, waiting ages just to stream a program. i want to cancel and go back to bt but i now have a contract, can’t phone in working hours and can’t do it ...

EE 4G Home router 2020

I have a EE 4G Home Router 2020 - which is great giving 38 mbps download and about 9 mbps upload.The wifi range is a bit limited in my house and my smart TV is not connecting to the 4G router.Which Extender product would you recommend?thanks 

Wifi Intermittantly Dropping Devices

Hi all,can somebody with knowleddge please have a look at the logs attached and advised if they see anything strange?My laptop keeps disconnecting all the time from the home broadband. It may be a signal strength issue as my DB is around -70 to -67 w...

Miller878 by Investigator
  • 445 Views
  • 3 replies
  • 0 Helpful