Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I placed an order on October 12, 2024, and I’ve been waiting for an update regarding the wayleave document. Without this document being signed, the work cannot be completed. I’ve been facing delays, and the installation has now been pushed to Febr...
My hub is showing the ‘aqua light ‘ however when I tray to watch something on my TV or phone it says it’s not connected to the internet. Casually, it just lets me watch Netflix on my TV.
I got the Smart Hub Pro and Smart WiFi Pro this week and have been really impressed. 900mbps regularly on my WiFi 6 iPhone and my wife’s WiFi 7 iPhone regularly pulling 1.3gbps. Range and stability excellent so far. I needed an extra Smart WiFi Pro f...
Hi my adult son pays for broadband but he moved out family issues is there any chance he can switch his account contract to my my name and payment or does he have to terminate his account because I want my broadband in my name
I contacted Gigaset and they said: 'Our Gigaset Phones use two systems, analog and VoIP, the important thing at this point is whether your provider supports these systems, many of our customers can use analog or VoIP phones with their fiber modems, b...
I recently changed my BT broadband internet over to EE when adding my son's SIM only contract in July. When I was being sold this I mentioned that super fast fibre was being installed on the streets next to us and we were next, I said will this be an...
Seems my FTTC service switched on IPv6 quite recently: just checked tonight.Router is a Smart Hub (not sure what vintage) firmware v0.09.01.09281-EE updated 7/12/2023Making sure router uses SLAAC address allocation ("stateless") allows every device, ...
Hi, over the past two weeks my download speed has decreased by 35mb. I’m usually get 65mb but it’s suddenly dropped and nothing is making it go back to its normal speed.
My modem just arrived but I can't connect to the internet. The orange light flashes on the modem. I try to update via the mobile app, it shows 3 steps to update but gets stuck on step 1.
HiRecently got moved over from BT to EE and only had 2 emails. One has my account number but only the last 3 digits and the rest is starred. I go to the help section and it says login and click Menu then select Account settings or something like that...
