Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44137 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85402 Views
  • 11 replies
  • 12 Helpful

Speed

I just typed a long message on what was presented as a forum field only to find you need to log on first - this is my first message and not a happy one - dumped 3 last November because of speed issues - asked around my location EE seemed popular - si...

DickSmith by Investigator
  • 422 Views
  • 6 replies
  • 3 Helpful

Diverting BT landline to EE mobile

I've had my BT landline on divert to my EE mobile for years without any issues, occasionally taking the divert off and then putting it back without any problems.  For some reason, this time, the divert just isn't working properly.  The call diverts o...

New broadband line charge

I've had ee broadband installed and was told if there's already a line installed I won't be charged for installing a new one. They have used the line that was already there but still charged me for fitting a new line. 

Resolved! Re: Contact EE etc Missing from Community

Hello. Sorry for jumping on your post here but I don't know what else to do and you seem to have answers. I am trying to set up my standing order for broadband account but no where can I find EE banking details? I don't know where else to look as bee...

Wifi failure

New fibre optic and new router Friday. Failed within 24 hours. Cable connection confirmed  fine by Open Reach. I have failed totally to contact EE. Been a customer for over ten years but Bot does not recognise my phone number. Utterly impossible to r...