Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I have just joined EE broadband and was told by the sells person that I spoke to, that to get my 20 I need to have the internet set up at home first before I ring back and apply the military discount. I waited and just phone and then got told ...
Hello! I have a TP-Link Archer AX11000 router. I have connected it to the wall and used the 3rd party settings. it connects fine, but when I run a speed test it says I’m only getting 600mb at the router. The EE router was hitting 1.6gb.I tried connec...
I'm new to EE and have been provided with a Smart Hub Plus . My master socket is an Openreach 5C with a phone port and a G Fast port. The cable supplied with the hub does not fit in the G Fast port. I am currently using the Hybrid Connect to access t...
We changed from virgin to EE several months ago.We changed from virgin to EE several months ago. The hardwired Internet speed is good, but the Wi-Fi connectivity is terrible. Some devices only connecting intermittently, many devices don’t connect at ...
I have had fibre bb installed. No order number came with the text order confirmation and so I can't access my account/bills info etc.Also in the app there is no 'Bills & Payments' tab.What am i supposed to do to check my account has been set up corre...
My broadband is quite slow and keeps cutting me out of things , why should I pay 33 a month for it
Has anyone else managed to get out of their broadband contact due to how rubbish the Smart Hub+ is?I agreed to move from BT to EE in January after being sold on the "all singing and dancing" new broadband available from EE. The move also made sense a...
Why cant I find my account number give.me last four digits need to see my broadband bill and need to get the last bill.rwsolved as I payed and sayin I didn't thanks
Is ee Customer Service ~ RUBBISH or just RUBBISH? Been trying to get my package corrected having had it reduced from Fibre 67 Essentials to Fibre 36 Essentials for some reason unknown to me? Only had the service start on 23rd May this year!!!!!!!!!!!...
Is this right that you cannot connect with EE broadband by chat or email? Your only option is to pick up the phone and ring them?? I can't believe this is true, one of the largest telecommunications company in the 21st century only offers customers t...
