Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m trying to link my broadband account to my mobile account - I’ve tried via the EE App without success being told my personal information is incorrect and also the help via 150. Any help or advice please
I just got a new Bush TV and it won't accept my Router password or wi-fi to set it up help
Similar problem, moved over from BT on Friday 31 May 2024, had 2 Broadband accounts set up on the same address and ID., 1 package I ordered, the second I didn’t, so they’ve cancelled 1 account and left me with another account number that I can’t link...
HiNew to EE and I'm trying to link my broadband to my account on the app but it keeps saying the account number is invalid.I've checked back and the one I am using is quoted on several EE emails so I don't understand thr issue.
I paid my broadband bill but it is still showing as unpaid
I've signed up for the WiFi Enhancer, Steps 1 and 2 clicks through fine, but when I get to the "Checking your ping..." step it hangs forever. I've not managed to "optimise my ping"I've rebooted the hub, and the extenders and the phone and deleted an...
I currently have BT Full Fibre 900 with Halo 3+ and 3 of the black WiFi discs. When I was in an EE shop recently, upgrading a phone, I was persuaded to change to EE Broadband as I would get faster broadband speeds and it would work out cheeper for me...
We arranged to change from BT to EE . Got new hub etc etc. fellow came to do transfer. Haven’t had the use of the landline since then. Numerous phone calls to EE . Someone coming here next week again. Really inconvenient , we have internet conn...
Hi Guys So reading the forums EE still haven't sorted this out and it's created a problem that I can't see how to fix. The App did initially work for me when I migrated across from BT to EE using my old BT Smart Hub. I cannot access the Wi Fi contro...
Set up yesterday ok, WiFi working but home phone only outgoing calls working. Account details and order tracking show order not yet completed. Tried to call cust help via my mobile but agent said couldn’t hear me and just cut me off. Not a great firs...
