Broadband Billing app still not working

[Merlyn2]

I know many of us have this problem with the voted best broad band company for 11 years……Tonight again I spoke to a very experienced and helpful lady that assured me it was all in hand i would have access to my broadband billing on the app.  Problem is since September every time i ring EE i have hesrd this many times. Problem is i dont share the same faith …..

Apparently EE are well aware about the problem and red faced are working to resolve it. It just frustrating for us the customer not knowing the status of our accounts. If i incurred any extra  costs for anything I would not know untill a see money taken from me account….. please EE sort this out for us all. ASAP

[Merlyn2]

Yes i have this same problem 

i signed up on the 27 th September and everyone i speak to tells me wait 7 to 10 days then its Ground hog day all over again. I have to keep explaining it again and again guess what….. im told its all fixed wait 7-10 days

i have no idea on my account status

should i cancel my direct debit???? Do i need to back to sky ? ????

i have tried and tried but still have never see my account status

[Merlyn2]

I still have not seen my account just assurance the work order has sorted it out. But when i try to log in ….. still not working

[Merlyn2]

I wish i stayed with Sky now ….

[Peter_W]

Good afternoon @Merlyn2.

Welcome to the EE Community, and thanks for taking the time to reach out to us too!

Just to be sure with this, is your service up and running but you're unable to view your bills and account details, or are you still awaiting activation and need to log in for updates on the order?

Peter

[newforestuser]

I know the feeling!

I've been fighting for a sight of a bill within my account for over nine months now. Weekly phone calls to 150, feigned surprise expressed that I have a problem, and optimistic referrals to the backroom team with a promise that it'll be fixed within five days.

It never is, because they can't solve the problem for me and many others ( look how many similar threads there are on this message board). How can a high-tech company be in such disarray!

Although they're sending me paper bills for the broadband/ TV, it seems the mobile side if EE will do that only if you pay for the privilege .

Useless!

[Merlyn2]

Hi

My service is working up and running fine since 27th September


Kind Regards

Martin ****

[mod edit: removed personal details from the forum]

[Merlyn2]

Hi. 
My B Band started when it was due to begin on the 27/9/24 and has worked faultlessly 

I just feel lost with no access to my account  for costs or any extra charges or due dates for mr D Debits

[Chris_B]

@Merlyn2  But you’re not with Plusnet.     I think you don’t the difference between EE mobile and EE broadband.  Plusnet was voted best two years running for broadband 

EE mobile is the award winner,  and that’s the network coverage not account access. 

See HERE 

[Merlyn2]

Thank you for correcting me.
So I stand corrected….
I just went on the tv advert just assuming it was just referring to the company in general as i did not hear it was referring to a part of the mobile phone side only
Sent from my iPhone