Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have taken broadband out with bt but its switched to ee in the process of set up and struggling to get logged into either the bt app or this one properly ee are asking for my account number but the only one I have got is the bt account number what ...
How to remove other users who is using my Wi-Fi
Hi I had problème with my broadband for a week I’m using my phone hotspot I want to know about the monthly payement?such that I didn’t use my broadband for week or more thank you
No idea what is going on here, app and hub are clearly not on the same page. Hub makes all manner of clicking noises and suddenly disconnects the broadband.Checking the app it says a fault was logged on1st August and then says an Engineer came out . ...
Iam due to take over the line in my current property on the 18th of august as the other person did not cancel there service iam trying to use the smart hub in the mean time but it won’t allow me to as I think it’s still picking up the others persons ...
I'm having real trouble returning an old EE Hub. After an issue with my original hub, a remote EE engineer sent me a replacement. Since then, I’ve been trying to return the old one—but I never received a confirmation email for the new hub delivery, w...
I was moved from bt to ee earlier this year to save £5 a month. I have no access to the billing but hopefully will soon. So far I haven't been overcharged yet but regret leaving bt.
Hello, I am currently in a broadband contract with EE but have moved out of the country permanently and am unable to call to close the account. I originally kept it as the housemates in my flat did not want to pay the closing fee and wanted to contin...
I moved to EE for broadband a digital phone last year from BT, after signing up for a package that I had negotiated a great deal on. I only recently signed up to view my bills online after noticing a whopper bill payment come out of my account, only ...
