Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m really hoping someone can help with this, as I’m going round in circles.I have already returned the kit I had, but I keep getting text messages telling me to send it back. I spoke to someone at EE who said I hadn’t returned the “full kit” and tha...
Hi all. I've been on the phone with EE for over 8 hrs now over 13 days.I was with EE for almost 15 years prior, and for no real reason, moved to BT for 2 years. We also wanted to take out 2 sim deals with EE.I called last Wed to ask about the sim d...
It's all in the title. Can some technical whizz break down the pros and cons?Essentially, is it a good idea to upgrade from Smart Hub2 to Smart Hub Pro wifi 7 when I only have the normal 67 fibre package and not the full fibre?Have people done this, ...
Hi there,I'm trying to use the student discount offer on Student Beans to save 20% on the price of 900mbps broadband package, however when I go through the EE deal there is nowhere to add in the discount code from Student Beans.I can't find this anyw...
I have just moved over from BT to EE for my BB and been unable to pair the hub with the EE app.They replaced my BT smart hub after telling me it’s not compatible with the app, I now have the EE hub Plus and assured me that it would pair. Followed the...
HiI joined EE broadband about a week ago using the Wifi7 Smart hub and extender.A couple of issues:In the EE app, if I go into manage broadband, click on a connected device, then "add this device to a group". So i then Add a new group and click "save...
Why am I getting repeat requests to return kit. I have already sent it back and had an email saying it’s been received. I am still getting emails I have spoken to customer support and even got them to send an email to me saying they have received the...
After logging into my EE account online I only have access to my mobile bill. There is no sign of my broadband bill or landline bill and no way of emailing EE for guidance. Has anyone else had this issue and resolved it.Thanks
Hi, Just switched over from an old BT Hub to the New EE one but can't get my heating gateway (Salus It500) connected to the internet. Have plugged it into a LAN port (as with BT hub) but it doesn't connect..........any ideas?
I have terminated my EE broadband contract because I have left the UK, but they are still wanting my router back. Fair enough. EE have sent a returns bag but have failed to email me a returns label, despite several repeat requests. I have never, ever...
