Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Where do i find my wan ip i and find it on the ee hub manager
Hello, I've ordered an EE broadband, but would like to keep my BT landline phone and number. Is this possible? Will the BT phone line work after I install the router?Any help appreciated!Thanks.
I am trying to find a phone number to arrange for the master socket to be relocated in my home and I am going around in circles trying to find out who to contact. I keep getting texts which I dont understand and I really just need to speak to a real...
I had been waiting the last 4-5 years for Fibre to my home , got a mail from BT " good news we are now able to provide a fibre connection to your home " so I signed up .IMHO I was mislead I lost the free calls and spam blocking and then they rais...
Hi I have received an email that I think maybe a hoax from no-reply@inform.ee.co.uk but I wanted confirmation. It could be genuine but it is not addressed to me personally. Anyone else had an email? Thanks
Hi all,I switched to EE from BT in December 2023 and due to a billing error on EE’s side, I wasn’t actually charged for over a year. At the time the mistake was noticed and corrected I was told I wouldn’t owe them anything back and going forward I wo...
I live rural and many times have no signal at home or out and about. I will change my mobile provider to EE from Three once my current contract ends. But in the meantime, is there a way for my phone to connect to a hotspot when out, not a problem a...
Sorry I don't really know how to word the title because I was a bit confused by what the engineer was telling me.I signed up for a new phone contract a couple of weeks ago and was asked about my broadband provider (Virgin) and was offered FTTP throug...
Our home EE broad band has been down since Saturday (6th Sept) and has come back online for about an hour a couple of times since then, The EE diagnostics bot now tells me it will be the 17th before its back up and running, i cant get hold of anyone ...
We have had a solid Aqua light and no internet connection for 9 days now. EE have constantly checked line and said nothing is wrong. BT Openreach engineer came out, All find at exchange and 500Mbps signal going into the house. Just not coming through...
