Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I made the switch from BT to EE broadband. Engineer came to do the change on 13/09/24. He didn't provide me with a new hub, just left me with the old BT Hub. Now I'm getting emails from EE asking me to send the old kit back. I don't have any new kit,...
Hi,Just paid the £10 a month extra to upgrade to the smart hub Pro and the connection speed is terrible compared to the old router. Im struggling to get 100mbps when doing a PS5 speed test. Ive had to hard wire the extra wifi hub to get a decent spe...
I am EE BB and Mobile customer. I am posting my experience with the Smart Hub (SH31B) wondering if anyone else is experiencing the same. Before moving to EE (from Sky) I used the Sky Router (had to, for Sky Q to even work properly) with my own Deco ...
I'm getting beyond fed up with EE. I've upgraded to new faster broadband router in order to have more control but it does not work.The EE Home app won't connect to the router, I've tried to reset the router back to factory default, I've removed and r...
I was a BT customer for many years. I was lucky enough to get full fibre 900 Mbit a few years ago, and it's great, but has always been let down by the lacklustre BT SmartHub. So I have been waiting and waiting for the EE Wifi 7 router and it has fi...
Over past three weeks EE broadband service dropping out at regular intervals, a sky community post on this issue says the fault lies with “major fault in BT transmission layer” and EE service check states that they are working on a fix and expect goo...
Hi all, new to the forum but not to ee been with them for years with phones Took the plunge and had their broadband switched on yesterday - everything ok apart from won’t connect to my hikvision CCTVLoads of posts but I’m not that tech savvy so don’t...
So, if I open my EE app and log into says account closed, this is not the case as account very much live and running. It seems that with the latest data migration the EE/bt gurus are unable to migrate user details matched to account details, thei...
Signed up couple months ago as was offered by ee a package deal and to pay virgin early exit cost. We don't have to do anything that EE does everything just plug equipment in. They did nothing like that, they only took over the landline from virgin ...
I've hit yet another snag since moving over from BT to EE: when I open the app and go to manage my broadband, and select WiFi, it says I can't manage the settings because I'm not connected to my home WiFi. But I am: the router shows the phone as conn...
