Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have a pay as you go mobile and do not need a contract. My billing is therfore in respect of wi fi and a phone anytime charge for my landline calls.For months I receive an advice from EE telling me what they will be taking from my direct debit faci...
EE Home App is used to manage the router.I want to manage my router from my PC, I put in the 192.xxx number and the Admin Pswd.I tried changing the WiFi password and it says YOU MUST USE THE E Home APP.WHY isn't there a PC version, I have enough APPs...
Hi I am a new broadband customer and my activation date is today. I understand it can take until midnight, however received an email at 6am advising my order was complete and a text at 8am advising my broadband is ready. It’s now 9pm, and the smart ...
I have been paying for broadband for several moths from you, but I am not living in the property yet, I wanted to use your EE Wifi service, but for some reason my broadband package has not moved over from BT to your website, yet I'm paying you.
I have just been moved to EE under a new contract, as I need my phone moved to 5G, they told me to do the broadband at the same time as they are all one company.. now they are sending a new smart hub plus.. but I use BT discs and they are not compati...
Got an email informing me that I deactivated my Web Protect service, which I did not. Phoned help and they told me I can reactivate it via the EE app and that it was called something advanced protection or similar, but I cannot see how I can do this ...
Hello,I have had no broadband since 11:40am 25/09/2024 I am based in Romford, Essex. I'm struggling to get anyone on the phone as the wait time is ridiculous. Is anyone else having issues?
I have just switched over from BT to EE for my broadband/digital voice and have swapped over from BT smart hub 2 to the new EE smart hub plus. My broadband went active yesterday but my digital voice service is not working on the new hub. The BT digit...
Received our new EE router yesterday and after a right faff to install it, kept getting ´messages saying there was a problem, we finally got all our devices connected manually; scanning the QR code didn’t work. However all our devices are now showing...
Brand new faces, deals galore,One month contracts, wanting more?But what of us, the weathered kind,With EE for years, left behind?T-Mobile, Orange, in the bygone days,We built your network, paved the ways.Now shiny offers catch your eye,The loyal vet...
