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SWITCHON

Jonesy75
Visitor

‎21-12-2025 12:46 AM

Please switch my broadband on, you've cut it off at almost midnight on a Saturday so I can't even properly contact you to push a button 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎21-12-2025 01:12 AM

Hello @Jonesy75 ,

Welcome to the community,

Have you tried rebooting your router? EE would not have just cut you off, what makes you think that?

This is not customer service but a public forum with no account access and we have no idea who you are..

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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XRaySpeX
EE Community Star
EE Community Star

‎21-12-2025 01:44 AM

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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