Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am considering moving my broadband to EE from BT but wonder what is possible.There is no BT Fibre in my road but City Fibre is there, do EE use City Fibre cables?
Hi guys first post. im getting fibre broadband 67 installed today. I’ve opted for 24 months contract, but I’m having second thoughts about the length. Would like to change to 12 months instead.Question is, am I able to change the length of the contra...
Any help would be much appreciated, because since switching to EE and also using the Digital Voice service, it's been nothing but bother.We have a constant crackling on the line,For a time we were unable to receive ANY incoming or outgoing callsNow, ...
Our BT-EE broadband has been constantly cutting out over the past couple of months. Everytime I go on the app to check connection it is not available. And there is no option to speak to a dedicated avisor.
Hi everyone,I was upgraded to the EE Smart Hub Pro and WiFi Pro units this week on my 1.6Gbps service. Very impressed so far and definitely notice the difference over the Smart Hub Plus. It's also so far resolved a disconnection issue I was seeing on...
As I said, EE WiFi is the worst internet connection I’ve ever experienced. Was with BT for 2 years and it worked flawlessly, never had a problem with it, then came the EE-BT merger. About a month or two ago my contract ended and I switched to EE with...
HelloDoes the Switch Team have a phone number?I switched to EE in Jan (but kept my TV with Sky). I had an email from Sky detailing the early termination charges. I sent this email with the bill that shows the charges.However, the switch team will not...
Hi there,So just over a week ago I received my new Smart Hub Pro and 2 Smart WiFi Pro extenders. I am following the process in the app, but the second WiFi Pro simply doesn’t want to extend wireless! It goes through the setup, from flashing orange / ...
Hey there,I recently moved from EE to BT, and part of the move I was told I can get a Smart Hub Pro, Smart Wi-Fi Pro (if I paid £10 extra) and a Smart Hybrid Connect. Today the Smart Hub Pro arrived, but I haven't got the other 2 items?Do these come ...
I am considering upgrading to EE Fibre Broadband bur I want to know if I will be able to retain my EE TV (Youview) Box as it has a lot of recordings on it. I assume the hub will change. Also, I have a Digital Phone connection at the moment, so I assu...
