Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When I return home my mobile notifies me to sign back into my ee wifi, even though I didn't have to do that at the start of my recently opened account. What should I do to make sure of automatic reconnection please?
Hi all,I’m hoping someone here has seen this before or can confirm if it’s a known limitation.The issue:I upgraded to the EE Smart Hub Plus recently and since then I can’t connect more than one wired device through my unmanaged Ethernet switch. The f...
I was a Plusnet customer but from today I transferred to EE. When I got got the message that the switch had taken place I plugged everything in on the router, switched on, connected devices to the router and all worked fine…… until the router reset o...
First up I should state that I have reported the issue posted below to EE Customer Services, but I thought it worthwhile posting here in case others are searching.I have a new service connected (1.6gbps service) with a Smart Hub Pro and multiple Smar...
i cannot contact ee myself and my parents refuse to do so, and so i am asking for advice here.this wifi is SOOOOOOOOOOOOOOOOOOOOOOO BAD. as said in title, my wifi goes out every 20 minutes and my ping is so unstable in every single game i play. i hav...
Hi,I’m also looking for broadband for a Charity associated with the Scouts. Could you message me with any details?ThanksChris
Hi got my first bill from EE today and it's £64, BT was £35. On the email I received 2 mths ago it's says were staying the same nothing will change .Contract will stay the same with the same ending date 13/12/25. BT account says bill on the 26 August...
Have a HP Officejet which connected perfectly on my previous BT Home Hub - switched to EE Smart Hub and I have lost 3 days of my life trying to get it to connect. Finds the Hub no problem - asks for WPA PW but fails. Message on the report seems to ...
Just received my new Power Hub Replacement. Well done to EE for taking this action. However I think the bag to return the old one is a touch too big. Surely a waste of resources?Stu.
Hello a friend of mine has just recently had all the EE fibre installed and she has a red ended cable that is too short to put the router where she wants what is that grade of cable???? So I can go and purchase one elsewhere or maybe EE provide an ex...
