Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43698 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84231 Views
  • 11 replies
  • 12 Helpful

Need to have router rewired to another room

So two things I need to have my main point rewired to another room had my garage converted to a gaming room and having my PC hard wired to the router is what I want to have done, how do I get EE to come do this for me?I upgraded to full fibre on Frid...

Vak by Visitor
  • 1175 Views
  • 4 replies
  • 0 Helpful

No Landline but BB working

Hi All, I Have been a loyal BT customer for countless years and was eventually assimilated into the EE fold.  Part of that was the issue of a new Smart Hub, and assured would be a seamless transition.So prior EE  had a full fibre BT package and Hub a...

CGY by Explorer
  • 466 Views
  • 3 replies
  • 1 Helpful

SW30A extender locked up to config

Hi. I have recently tried to access directly an SW30A WiFi EE extender. It doesn't have a web interface, it doesn't respond to telnet nor SSH, it doesn't advertise its IP address, even though a network scanner revealed a 192.168.1.222 address. It's b...

JulianP by Established Contributor
  • 636 Views
  • 5 replies
  • 1 Helpful

Purchasing G.Fast / FTTP on Demand

Hi,A property I'm looking to move to has woeful internet, and like many of us I'm on Video Calls for the majority of the day ... plus a teen-nagger who absolutely has to have Zero Ping! (Tongue in cheek). Now, the property has an availability for G.F...

T33J4y by Investigator
  • 1226 Views
  • 6 replies
  • 0 Helpful

Broadband billing missing from account

Just gone online to view & print off my latest Broadband bill and it has totally disappeared from my account.  I have followed advice on the EE community by going to the "Manage Numbers" section in my Plans & Subscriptions.  I can locate my broadband...

echesters by Investigator
  • 450 Views
  • 5 replies
  • 0 Helpful

BT and EE

Hello,                 I was dubious of changing things around when BT joined EE a while back.  However I think I may be paying too much?  And it may be better to just have (consolidate) the one?  I  am a bit old fashioned due to experience and I do ...

Marbot59 by Explorer
  • 483 Views
  • 5 replies
  • 1 Helpful