Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45939 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89426 Views
  • 11 replies
  • 12 Helpful

EE SMARTHUB PLUS not fit for purpose

Having moved from BT to EE in January , replacing my BT SMARTHUB 2 with EEs SMARTHUB PLUS, I have had numerous issues.I (and others) have reported the problem with CONTACTS .... the inability of the SMARTHUB PLUS to accept exported contacts from SMAR...

humeka by Established Contributor
  • 1079 Views
  • 15 replies
  • 7 Helpful

Resolved! Returning equipment

Having recently gone over to EE broadband (which was not my intention) I have been bombarded with emails telling me to return  equipment.  Over the last couple of months having explained to EE that I was a technophobe and had no clue how to set up an...

JFM100 by Visitor
  • 1032 Views
  • 5 replies
  • 3 Helpful

EE executive complaint department for broadband

To whom it may concern I am writing to explain that I had a complaint open with the new EE complaints department regarding my new EE account  One of your colleagues from the new EE complaint department was dealing with my account and speaking with me...

The signal keeps dropping

Ours is rubbish. We are Hertfordshire. The signal keeps dropping so we basically can’t get on the broadband. We only upgraded from BT last week which was working fine. We were suppose to have an engineer today but they cancelled so now need to wait u...

6 month free game pass only lasted 1 month

Hi allNot sure if anyone can help and this is a long tale of woe so apologies in advance… Essentially back in Oct 2024 I signed up for EE broadband which at the time had 1 year of Xbox Game Pass included. Unfortunately, there was an issue during set-...